Field Service Technician II

Role purpose

Field service duties

• Ensure equipment, service tooling, backup, and spare parts are present, ready, and fit for use before each job.
• Submit accurate field service reports, job logs, and required documentation, including part and serial numbers, equipment types, and non-conformance reports.
• Record dimensions, weights, temperatures, pressures, and flow rates to support product testing, operation, and assembly reviews.
• Communicate with stakeholders about procedures, parts, and measurements; suggest safety and operational improvements.
• Drive the company-provided service vehicle in accordance with internal and external driving rules.
• Execute assigned national and international service jobs and provide customer-facing sales support.
• Represent the company professionally, handle customer complaints, and identify business improvement and customer success opportunities.
• Complete safety documentation, promote safe work practices, uphold quality management, QHSE, and ethics requirements, and submit field non-conformance reports.
• Report project execution progress to the Service Project Manager, escalate critical decisions, and support Management of Change processes as needed.

Education and experience

• High school diploma, apprenticeship, or equivalent technical diploma; a bachelor’s degree is preferred. Work experience may compensate for lack of formal education.
• Basic knowledge of one or more of electrical, subsea, hydraulics, mechanical equipment and tools, or structural steel.
• The description lists 1.5–3 years of direct surface pressure control experience onshore and offshore, 3–6 years of indirect oil and gas experience with wellhead or other highly technical services and products, and 3–5 years of professional work history in lieu of advanced schooling.

Certifications and technical skills

• Required safety certifications include, but are not limited to, T-BOSIET, H2S, ADNOC Safety Inductions, and CPR; TechnipFMC Service Skills Training is also listed.
• OGUK or equivalent medical screening is listed as required.
• Read and understand drawings; use technical tools and instruments; have advanced computer skills in MS Office, job ticketing platforms, and engineering tools.
• Professional-level English reading, writing, and speaking is required; Arabic is a plus.

Interpersonal skills

• The description calls for a proactive attitude, teamwork in stressful and fast-paced environments, communication and listening skills, and alignment with company values.
• A safety and quality mindset is required.