Field Service Technician I

Job Description

• Conduct service activities for Building Management Systems (BMS), Fire Alarm Systems (FAS), access control systems, etc.
• Plan and execute preventive maintenance at a notable facility. Design and execute small projects in conjunction with Annual Maintenance Contracts (AMC), ensuring 100% Performance Review Score (PRS) by meeting contract deliveries as per agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Coordinate with customer and subcontractor teams to complete planned activities.
• Participate in/conduct daily team briefings, toolbox talks, and ensure strict adherence to all Health, Safety, and Environment (HSE) guidelines.

Technical Skills

• Expertise in commissioning and maintenance of FAS, BMS, Integrated Building Management Systems (IBMS), access control systems, etc.

Key Skills And Responsibilities

• Contract Management: Thoroughly understand contract KPIs and SLAs and ensure the highest level of service delivery to meet customer and Honeywell expectations.
• Soft Skills: A strong team player with effective and smart communication skills. Focused on customer satisfaction, results-oriented, and dedicated to delivering excellence.
• Emergency Expertise (Reactive Call Resolution): Act as a technical expert in emergency maintenance and testing-related tasks, completing them within the agreed resolution time.
• Technical Knowledge: Possess expertise in the engineering, programming, design, and maintenance of BMS & FAS systems/controllers and subsystems monitored by Enterprise Buildings Integrator (EBI).
• Preventive Maintenance: Perform maintenance of hardware (HW) and non-hardware equipment as per Standard Operating Procedure (SOP) guidelines.
• Regulations Compliance: Have a clear understanding of Dubai Civil Defense (DCD)/National Fire Protection Association (NFPA) guidelines, SLAs related to Online Training Activation (OTA), On-the-Job Competence (OTC), and Preventive Maintenance (PM) compliance. Generate comprehensive service reports.
• Contract Execution/Documentation: Proficient in using the Computerized Maintenance Management System (CMMS) for planning, executing, and documenting day-to-day activities on the customer portal.
• Digital Platforms: Proficient in Honeywell Digital Platforms such as Connected Life Safety Services (CLSS) and Forge.
• Resource Planning: Proactively plan and ensure the timely availability of materials and equipment by coordinating with the Team Lead/Field Service Supervisor (FSS).
• Installation and Programming: Supervise cabling, termination, and field device installation. Capable of installing EBI and performing necessary configuration and programming.
• Self-Development: Engage proactively in self-learning to understand contract dynamics and deliver beyond customer expectations.
• Strategic Contribution: Align with Honeywell initiatives, products, and solutions while generating additional revenue opportunities.
• HSE Standards: Prioritize health, safety, and environmental processes by conducting risk assessments and adhering to Honeywell policies and procedures.
• Adaptability: Ability to adopt customer initiatives such as IoT and effectively address cybersecurity threats.
• Revenue Management: Plan monthly revenue generation and deliver targets in line with the forecast.

Experience

Essential Qualification

Desired Qualification

About Us