Field Service Technician I

About This Role

Role JOB DESCRIPTION

• Conduct service activities for Building Management Systems (BMS), Fire Alarm Systems (FAS), access control systems, etc.
• Plan and execute preventive maintenance at a notable facility. Design and execute small projects in conjunction with Annual Maintenance Contracts (AMC), ensuring 100% Performance Review Score (PRS) by meeting contract deliveries as per agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Coordinate with customer and subcontractor teams to complete planned activities.
• Participate in/conduct daily team briefings, toolbox talks, and ensure strict adherence to all Health, Safety, and Environment (HSE) guidelines.

Responsibilities Technical Skills:

• Expertise in commissioning and maintenance of FAS, BMS, Integrated Building Management Systems (IBMS), access control systems, etc.

Key Skills And Responsibilities

• Contract Management: Thoroughly understand contract KPIs and SLAs and ensure the highest level of service delivery to meet customer and Honeywell expectations.
• Soft Skills: A strong team player with effective and smart communication skills. Focused on customer satisfaction, results-oriented, and dedicated to delivering excellence.
• Emergency Expertise (Reactive Call Resolution): Act as a technical expert in emergency maintenance and testing-related tasks, completing them within the agreed resolution time.
• Technical Knowledge: Possess expertise in the engineering, programming, design, and maintenance of BMS & FAS systems/controllers and subsystems monitored by Enterprise Buildings Integrator (EBI).
• Preventive Maintenance: Perform maintenance of hardware (HW) and non-hardware equipment as per Standard Operating Procedure (SOP) guidelines.
• Regulations Compliance: Have a clear understanding of Dubai Civil Defense (DCD)/National Fire Protection Association (NFPA) guidelines, SLAs related to Online Training Activation (OTA), On-the-Job Competence (OTC), and Preventive Maintenance (PM) compliance. Generate comprehensive service reports.
• Contract Execution/Documentation: Proficient in using the Computerized Maintenance Management System (CMMS) for planning, executing, and documenting day-to-day activities on the customer portal.
• Digital Platforms: Proficient in Honeywell Digital Platforms such as Connected Life Safety Services (CLSS) and Forge.
• Resource Planning: Proactively plan and ensure the timely availability of materials and equipment by coordinating with the Team Lead/Field Service Supervisor (FSS).
• Installation and Programming: Supervise cabling, termination, and field device installation. Capable of installing EBI and performing necessary configuration and programming.
• Self-Development: Engage proactively in self-learning to understand contract dynamics and deliver beyond customer expectations.
• Strategic Contribution: Align with Honeywell initiatives, products, and solutions while generating additional revenue opportunities.
• HSE Standards: Prioritize health, safety, and environmental processes by conducting risk assessments and adhering to Honeywell policies and procedures.
• Adaptability: Ability to adopt customer initiatives such as IoT and effectively address cybersecurity threats.
• Revenue Management: Plan monthly revenue generation and deliver targets in line with the forecast.

Qualifications Experience: Minimum of three years of experience in a similar domain, preferably with Honeywell Systems.

Essential Qualification: Three-year diploma in Electrical, Electronics and Communication, or Mechanical Engineering.

Desired Qualification: Bachelor of Engineering in a similar field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.