Field Service Technician
Skills
About This Role
Overview
Rapiscan Systems is a global leader in detection technology, providing advanced X-ray inspection solutions for ports, borders, airports, and other high-security environments worldwide.
We are currently seeking a Field Service Technician to provide on-site technical support for Cargo Vehicle Inspection (CVI) systems across the MEA region, with a primary base in Dubai.
Role Overview
The Field Service Technician will deliver highly visible customer support through on-site servicing, maintenance, diagnosis, troubleshooting, and repair of complex CVI equipment and systems.
This role acts as the primary technical point of contact for assigned customer sites and plays a key role in ensuring system performance, reliability, and customer satisfaction.
Key Responsibilities
- Provide field service engineering support for Cargo Vehicle Inspection (CVI) scanning systems
- Carry out system repairs, preventive maintenance, and fault-finding on CVI systems and subsystems
- Act as the customer’s assigned technical Point of Contact (POC)
- Organise and execute scheduled maintenance and repairs on cargo systems including M60, T60, P60 ZBX, ZBV, Z-Portal, and T25
- Support Mercedes-based service vehicle requirements, including oil changes, filters, and general upkeep
- Provide 3rd line technical support to site engineers and customer representatives, both verbally and in writing
- Deliver defect liability and post-acceptance support for CVI equipment
- Instruct customers on system operation and maintenance
- Complete technical documentation including service reports, engineering change requests, and service data entry into internal systems
- Ensure all issued equipment (vehicles, tools, spares, consumables, and test equipment) is maintained safely and correctly
- Uphold Rapiscan Systems’ core values of Integrity, Innovation, Accountability, and Teamwork
Candidate Requirements
- BTEC, City & Guilds, HNC, or equivalent qualification in an engineering discipline
- Strong knowledge of hydraulic, electrical, and electro-mechanical systems
- Experience with integrated IT systems including PLCs, high-voltage systems, and/or radar
- Knowledge of IT networking solutions (CCNP or similar preferred)
- Experience with low-voltage systems, CCTV, UVIS, and hydraulic systems
- Willingness to work in a field-based role supporting critical security infrastructure
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