Field Service Technician
Role Overview
Under limited supervision, the Utility Billing Field Service Technician I performs field and customer service duties related to reading, inspecting, maintaining, and monitoring water and electrical meters. This position is responsible for accurately collecting usage data, supporting billing operations, performing service connections and disconnections, and assisting customers with utility-related concerns. The position requires participation in a scheduled on-call rotation and the ability to respond to emergencies as required. Essential Duties and Responsibilities The following duties are representative of the work performed and are not intended to be all-inclusive. Additional duties may be assigned as operational needs require. Field Operations Operates a City-owned vehicle to read water and electrical meters along assigned routes and accurately records usage data using hand-held electronic equipment. Inspects and identifies damaged or defective meters and performs repairs or replacements as appropriate and within assigned responsibilities. Monitors and reports irregular or unusual water and electrical usage. Identifies suspected utility theft, prepares reports, and participates in investigations and legal proceedings as required. Performs service functions, including turning water services on and off and disconnecting and reconnecting electrical meters, in accordance with established procedures, training, authorization, and applicable safety requirements. Uses required personal protective equipment (PPE) and follows established safety procedures when performing field activities. Customer Service and Support Responds to customer inquiries and service requests in person, by telephone, or electronically. Explains City policies, procedures, and billing practices related to utility services. Assists Utility Billing staff with routine and specialized customer service functions. Addresses customer complaints and works to resolve issues or refers matters to appropriate personnel when necessary. Equipment and Vehicle Operation Operates assigned City vehicles in accordance with City policies and applicable laws and regulations. Maintains assigned vehicles and equipment, including cleaning, fueling, and reporting maintenance or repair needs. Operates tools and equipment, including hand-held electronic devices, diagnostic instruments, hand tools, and office equipment. Administrative and Operational Support Assists with meter data entry and helps ensure timely and accurate billing information. Performs mailroom and courier duties as needed. Assists with utility surveys, load control, and census-related activities. Provides operational support to other City departments as assigned. Safety and Compliance Adheres to City policies and applicable federal, state, and local safety and environmental laws, regulations, and procedures. Utilizes required personal protective equipment (PPE). Maintains a clean, safe, and orderly work environment. Complies with established safety requirements as a condition of employment. Work Expectations Maintains prompt and regular attendance in accordance with City policies. Participates in the scheduled on-call rotation and responds to emergencies as required. Attends required meetings, training sessions, and planning activities. Demonstrates professionalism, teamwork, accountability, and a willingness to accept supervision, instruction, and feedback. Knowledge, Skills, and Abilities Knowledge of: Utility service operations, including water and electrical systems Applicable federal, state, and local laws and regulations Occupational safety procedures and proper use of PPE Customer service principles and practices City policies, procedures, and service area layout Skills in: Operating hand-held electronic devices, tools, and related equipment Reading and recording meter data accurately Time management and route planning Communicating effectively with customers, coworkers, and City personnel Providing professional and responsive customer service Ability to: Work independently in both field and office environments Perform physically demanding tasks associated with field utility operations Follow established safety procedures and regulations Maintain accurate records and prepare reports Handle stressful or difficult situations while interacting professionally with the public Establish and maintain effective working relationships Perform basic mathematical calculations Identify problems and implement or recommend appropriate solutions Work outdoors in varying weather and environmental conditions Respond to after-hours calls and emergencies when assigned to on-call duty Minimum Qualifications High school diploma or GED required. One (1) to two (2) years of experience in field services, utilities, customer service, maintenance, or related work preferred. Must possess and maintain a valid South Carolina driver's license. Physical Demands Frequent standing, walking, bending, reaching, and other physical activity associated with field operations. Ability to lift and carry up to 20 pounds regularly. Ability to perform work outdoors for extended periods in varying weather conditions. Manual dexterity sufficient to operate tools, meters, electronic devices, and related equipment. Ability to safely perform the physical functions associated with assigned field duties. Work Environment Work is performed primarily outdoors with some office-based duties. The position requires exposure to varying environmental conditions, including heat, cold, rain, noise, and other conditions associated with utility field operations. The position may involve work near electrical equipment or components. Employees must follow all required safety procedures, use appropriate PPE, and perform only those duties for which they have received appropriate training and authorization. Supervision Supervision Exercised: None Supervision Received: Reports to the Utility Billing Division Manager and works closely with other City personnel to meet operational and customer service needs. General Disclaimer The duties listed in this announcement are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to constitute an exhaustive list of every duty, responsibility, skill, working condition, or qualification associated with the position.
Key Skills for This Role
Full Job Posting
About the Department
UTILITY BILLING FIELD SERVICE TECHNICIAN I Open until filled or until we receive a sufficient number of qualified applications. Position Summary Under limited supervision, the Utility Billing Field Service Technician I performs field and customer service duties related to reading, inspecting, maintaining, and monitoring water and electrical meters. This position is responsible for accurately collecting usage data, supporting billing operations, performing service connections and disconnections, and assisting customers with utility-related concerns. The position requires participation in a scheduled on-call rotation and the ability to respond to emergencies as required. Essential Duties and Responsibilities The following duties are representative of the work performed and are not intended to be all-inclusive. Additional duties may be assigned as operational needs require. Field Operations Operates a City-owned vehicle to read water and electrical meters along assigned routes and accurately records usage data using hand-held electronic equipment. Inspects and identifies damaged or defective meters and performs repairs or replacements as appropriate and within assigned responsibilities. Monitors and reports irregular or unusual water and electrical usage. Identifies suspected utility theft, prepares reports, and participates in investigations and legal proceedings as required. Performs service functions, including turning water services on and off and disconnecting and reconnecting electrical meters, in accordance with established procedures, training, authorization, and applicable safety requirements. Uses required personal protective equipment (PPE) and follows established safety procedures when performing field activities. Customer Service and Support Responds to customer inquiries and service requests in person, by telephone, or electronically. Explains City policies, procedures, and billing practices related to utility services. Assists Utility Billing staff with routine and specialized customer service functions. Addresses customer complaints and works to resolve issues or refers matters to appropriate personnel when necessary. Equipment and Vehicle Operation Operates assigned City vehicles in accordance with City policies and applicable laws and regulations. Maintains assigned vehicles and equipment, including cleaning, fueling, and reporting maintenance or repair needs. Operates tools and equipment, including hand-held electronic devices, diagnostic instruments, hand tools, and office equipment. Administrative and Operational Support Assists with meter data entry and helps ensure timely and accurate billing information. Performs mailroom and courier duties as needed. Assists with utility surveys, load control, and census-related activities. Provides operational support to other City departments as assigned. Safety and Compliance Adheres to City policies and applicable federal, state, and local safety and environmental laws, regulations, and procedures. Utilizes required personal protective equipment (PPE). Maintains a clean, safe, and orderly work environment. Complies with established safety requirements as a condition of employment. Work Expectations Maintains prompt and regular attendance in accordance with City policies. Participates in the scheduled on-call rotation and responds to emergencies as required. Attends required meetings, training sessions, and planning activities. Demonstrates professionalism, teamwork, accountability, and a willingness to accept supervision, instruction, and feedback. Knowledge, Skills, and Abilities Knowledge of: Utility service operations, including water and electrical systems Applicable federal, state, and local laws and regulations Occupational safety procedures and proper use of PPE Customer service principles and practices City policies, procedures, and service area layout Skills in: Operating hand-held electronic devices, tools, and related equipment Reading and recording meter data accurately Time management and route planning Communicating effectively with customers, coworkers, and City personnel Providing professional and responsive customer service Ability to: Work independently in both field and office environments Perform physically demanding tasks associated with field utility operations Follow established safety procedures and regulations Maintain accurate records and prepare reports Handle stressful or difficult situations while interacting professionally with the public Establish and maintain effective working relationships Perform basic mathematical calculations Identify problems and implement or recommend appropriate solutions Work outdoors in varying weather and environmental conditions Respond to after-hours calls and emergencies when assigned to on-call duty Minimum Qualifications High school diploma or GED required. One (1) to two (2) years of experience in field services, utilities, customer service, maintenance, or related work preferred. Must possess and maintain a valid South Carolina driver's license. Physical Demands Frequent standing, walking, bending, reaching, and other physical activity associated with field operations. Ability to lift and carry up to 20 pounds regularly. Ability to perform work outdoors for extended periods in varying weather conditions. Manual dexterity sufficient to operate tools, meters, electronic devices, and related equipment. Ability to safely perform the physical functions associated with assigned field duties. Work Environment Work is performed primarily outdoors with some office-based duties. The position requires exposure to varying environmental conditions, including heat, cold, rain, noise, and other conditions associated with utility field operations. The position may involve work near electrical equipment or components. Employees must follow all required safety procedures, use appropriate PPE, and perform only those duties for which they have received appropriate training and authorization. Supervision Supervision Exercised: None Supervision Received: Reports to the Utility Billing Division Manager and works closely with other City personnel to meet operational and customer service needs. General Disclaimer The duties listed in this announcement are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to constitute an exhaustive list of every duty, responsibility, skill, working condition, or qualification associated with the position. Duties and responsibilities may be added, removed, or modified as organizational needs require, consistent with applicable law. Nothing in this announcement constitutes an employment contract or guarantees employment for any specific duration. Equal Employment Opportunity The City of Clinton is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, pregnancy, childbirth or related medical conditions, gender, sexual orientation, national origin, age, disability, genetic information, marital status, political affiliation, veteran status, or any other status protected by applicable federal, state, or local law. Reasonable Accommodation The City of Clinton provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act and other applicable laws. Applicants who require a reasonable accommodation to participate in the application or selection process should contact Human Resources at 864-200-4503 or [email protected] .
UTILITY BILLING FIELD SERVICE TECHNICIAN I
Open until filled or until we receive a sufficient number of qualified applications.
Under limited supervision, the Utility Billing Field Service Technician I performs field and customer service duties related to reading, inspecting, maintaining, and monitoring water and electrical meters. This position is responsible for accurately collecting usage data, supporting billing operations, performing service connections and disconnections, and assisting customers with utility-related concerns.
The position requires participation in a scheduled on-call rotation and the ability to respond to emergencies as required.
The following duties are representative of the work performed and are not intended to be all-inclusive. Additional duties may be assigned as operational needs require.
Field Operations
Operates a City-owned vehicle to read water and electrical meters along assigned routes and accurately records usage data using hand-held electronic equipment.
Inspects and identifies damaged or defective meters and performs repairs or replacements as appropriate and within assigned responsibilities.
Monitors and reports irregular or unusual water and electrical usage.
Identifies suspected utility theft, prepares reports, and participates in investigations and legal proceedings as required.
Performs service functions, including turning water services on and off and disconnecting and reconnecting electrical meters, in accordance with established procedures, training, authorization, and applicable safety requirements.
Uses required personal protective equipment (PPE) and follows established safety procedures when performing field activities.
Customer Service and Support
Responds to customer inquiries and service requests in person, by telephone, or electronically.
Explains City policies, procedures, and billing practices related to utility services.
Assists Utility Billing staff with routine and specialized customer service functions.
Addresses customer complaints and works to resolve issues or refers matters to appropriate personnel when necessary.
Equipment and Vehicle Operation
Operates assigned City vehicles in accordance with City policies and applicable laws and regulations.
Maintains assigned vehicles and equipment, including cleaning, fueling, and reporting maintenance or repair needs.
Operates tools and equipment, including hand-held electronic devices, diagnostic instruments, hand tools, and office equipment.
Administrative and Operational Support
Assists with meter data entry and helps ensure timely and accurate billing information.
Performs mailroom and courier duties as needed.
Assists with utility surveys, load control, and census-related activities.
Provides operational support to other City departments as assigned.
Safety and Compliance
Adheres to City policies and applicable federal, state, and local safety and environmental laws, regulations, and procedures.
Utilizes required personal protective equipment (PPE).
Maintains a clean, safe, and orderly work environment.
Complies with established safety requirements as a condition of employment.
Work Expectations
Maintains prompt and regular attendance in accordance with City policies.
Participates in the scheduled on-call rotation and responds to emergencies as required.
Attends required meetings, training sessions, and planning activities.
Demonstrates professionalism, teamwork, accountability, and a willingness to accept supervision, instruction, and feedback.
Knowledge of
Utility service operations, including water and electrical systems
Applicable federal, state, and local laws and regulations
Occupational safety procedures and proper use of PPE
Customer service principles and practices
City policies, procedures, and service area layout
Skills in
- Operating hand-held electronic devices, tools, and related equipment
- Reading and recording meter data accurately
- Time management and route planning
- Communicating effectively with customers, coworkers, and City personnel
- Providing professional and responsive customer service
Ability to
Work independently in both field and office environments
Perform physically demanding tasks associated with field utility operations
Follow established safety procedures and regulations
Maintain accurate records and prepare reports
Handle stressful or difficult situations while interacting professionally with the public
Establish and maintain effective working relationships
Perform basic mathematical calculations
Identify problems and implement or recommend appropriate solutions
Work outdoors in varying weather and environmental conditions
Respond to after-hours calls and emergencies when assigned to on-call duty
High school diploma or GED required.
One (1) to two (2) years of experience in field services, utilities, customer service, maintenance, or related work preferred.
Must possess and maintain a valid South Carolina driver's license.
Frequent standing, walking, bending, reaching, and other physical activity associated with field operations.
Ability to lift and carry up to 20 pounds regularly.
Ability to perform work outdoors for extended periods in varying weather conditions.
Manual dexterity sufficient to operate tools, meters, electronic devices, and related equipment.
Ability to safely perform the physical functions associated with assigned field duties.
Work is performed primarily outdoors with some office-based duties. The position requires exposure to varying environmental conditions, including heat, cold, rain, noise, and other conditions associated with utility field operations.
The position may involve work near electrical equipment or components. Employees must follow all required safety procedures, use appropriate PPE, and perform only those duties for which they have received appropriate training and authorization.
Supervision Exercised: None
Supervision Received: Reports to the Utility Billing Division Manager and works closely with other City personnel to meet operational and customer service needs.
The duties listed in this announcement are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to constitute an exhaustive list of every duty, responsibility, skill, working condition, or qualification associated with the position. Duties and responsibilities may be added, removed, or modified as organizational needs require, consistent with applicable law.
Nothing in this announcement constitutes an employment contract or guarantees employment for any specific duration.
The City of Clinton is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on race, color, religion, sex, pregnancy, childbirth or related medical conditions, gender, sexual orientation, national origin, age, disability, genetic information, marital status, political affiliation, veteran status, or any other status protected by applicable federal, state, or local law.
The City of Clinton provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act and other applicable laws. Applicants who require a reasonable accommodation to participate in the application or selection process should contact Human Resources at 864-200-4503 or [email protected] .
Benefits
- We offer a complete benefits package to full-time employees including City paid health care, City paid basic dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, suppliemental insurance, YMCA membership, Employee Assistance Program, holidays, vacation, and sick leave. To learn more details, visit our benefits page.
Supplemental Questions
01
Yes, I understand and agree
No, I do not agree
02
Yes
No
03
No experience
Less than 1 year
1–2 years
3–4 years
5 or more years
04
05
Reading water meters
Reading electric meters
Installing, repairing, or replacing meters
Turning water service on/off
Disconnecting/reconnecting electric service
Using electronic or hand-held meter-reading equipment
Identifying leaks or unusual utility usage
Field inspections
Customer service
Data entry/recordkeeping
None of the above
06
07
08
09
10
11
12
13
14
15
Required Question
About Clinton, City of (SC)
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