Field Service Technician - 3D Printers

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

EAC CULTURE: https://www.eacpds.com/culture/

POSITION OVERVIEW - The position is a hybrid position located in the Minneapolis, MN area. No relocation provided, must currently reside in the USA.

The Field Service Technician serves as the on-site representative of EAC’s Hardware Services team, delivering the same high-quality customer experience in person as provided remotely. This role is responsible for traveling to customer locations to perform preventative maintenance, execute break-fix repairs, and deliver hands-on training for 3D printing hardware.

The ideal candidate combines strong technical aptitude with excellent customer-facing skills, enabling them to troubleshoot issues in real time and resolve problems efficiently—often within a single visit. Hardware partners include Formlabs, Intamsys, AMT, and Creality.

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

Troubleshoot 3D printing hardware issues via phone and email for customers and partners

Perform on-site diagnostics, preventative maintenance, and break-fix repairs

Ensure timely and complete resolution of technical issues, with a focus on single-visit success

Travel to customer locations (primarily Minnesota, Wisconsin, and Iowa, but not limited to) to deliver services

Provide in-person onboarding and training for Premium Hardware Service customers

Maintain a high level of professionalism and customer experience during all on-site interactions

Travel up to 100% as needed (average estimated at 30–50%)

Utilize personal transportation for travel (mileage reimbursement provided)

Manage scheduling of preventative maintenance visits and service appointments

Accurately document all service activities and on-site visits

Communicate key findings and customer insights to Sales Account Managers and Customer Success Managers to support account growth and retention

Collaborate cross-functionally with Customer Fulfillment, Sales, and Sustaining Engineering teams to resolve customer issues efficiently

Maintain and manage inventory of tools, spare parts, and service equipment

Ensure readiness for all on-site visits with appropriate materials and resources

Respond effectively to unexpected challenges in the field

Make real-time decisions to maintain service quality and customer satisfaction

Identify opportunities to improve processes and customer outcomes

Perform other duties as assigned based on evolving business needs

An equivalent combination of education, training and experience will be considered.

Bachelor’s degree preferred; equivalent combination of education and experience will be considered

2+ years of relevant technical or field service experience preferred

Experience with Additive Manufacturing Industry

High attention to detail and strong organizational skills

Self-motivated with the ability to take initiative

Results-oriented with a focus on customer success

Adaptable and able to perform effectively in dynamic environments

Ability to manage stress and maintain composure under pressure.

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Ability to work in a remote environment or in-office.

Exposed to moderate noise levels.

Physical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Light sedentary office work.

Ability to stand for long periods of time

Ability to travel around 25-50% of the time via ground or air transportation

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.

EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.