Field Service Supervisor

Position Summary

Position Responsibilities

• Supervisory Role Build Relationships with all Technicians and Customers Lead new Technician Hiring Perform annual reviews and performance coaching Manage regional service budget Review Technician Expenses and PTO
• Build Relationships with all Technicians and Customers
• Lead new Technician Hiring
• Perform annual reviews and performance coaching
• Manage regional service budget
• Review Technician Expenses and PTO
• Daily Work Scheduling and Reporting Manage Open Tickets Dispatch and schedule Technician work Review and input Closed Ticket information
• Manage Open Tickets
• Dispatch and schedule Technician work
• Review and input Closed Ticket information
• Parts and Inventory Assist Technicians and Customers with parts identification and sourcing Request Estimates and Invoices Request Field Parts Shipments Organize quarterly field inventory
• Assist Technicians and Customers with parts identification and sourcing
• Request Estimates and Invoices
• Request Field Parts Shipments
• Organize quarterly field inventory
• Technical Support Provide Technical and logistics support to Regional Technicians
• Provide Technical and logistics support to Regional Technicians
• Customer Interface Serve as the first call for regional customer Warranty and Non-Warranty requests Work with customers to track and schedule PM services Promote maintenance labor and parts sales
• Serve as the first call for regional customer Warranty and Non-Warranty requests
• Work with customers to track and schedule PM services
• Promote maintenance labor and parts sales
• Leadership Team Participate in both Technical and Non-Technical Leadership meetings
• Participate in both Technical and Non-Technical Leadership meetings

Position Qualifications

• Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
• Supervisory Experience
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (PowerPoint, Excel, Word)
• Bachelor’s degree or equivalent experience
• Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
• EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity