Field Service Supervisor

RESPONSIBILITIES & DUTIES

• Lead, coach, and develop field service personnel.
• Promote and enforce all Kelvion and customer safety requirements.
• Coordinate technician scheduling and manpower planning.
• Support commissioning, startup, preventive maintenance, warranty, outages, and emergency response.
• Review service reports and quality documentation.
• Develop technician training and certification plans.
• Recruit, interview, onboard, and mentor technicians.
• Maintain strong customer relationships and resolve escalated issues
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain, and Project Management.
• Drive continuous improvement and monitor key performance indicators.
• Travel between customer sites to ensure work is being completed
• Travel approximately 50%.
• All other duties assigned.
• SUPERVISORY RESPONSIBILITIES
• Directly supervise field personnel.
• Assign and prioritize work.
• Conduct performance evaluations and coaching.
• Approve timecards, PTO, and schedules.
• Develop succession and career development plans.

REQUIREMENTS KNOWLEDGE, SKILLS & ABILITIES

• Leadership and communication.
• Customer relationship management.
• Project planning and scheduling.
• Ability to read technical drawings and P&IDs.
• Microsoft Office, Outlook, Teams, SAP, M2M, and electronic reporting.

EDUCATION AND EXPERIENCE

PREFERRED CERTIFICATIONS

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to handle and/or move objects up to 50 pounds .

WORK ENVIRONMENT

Employee Acknowledgment