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Field Service Representative

Ecolab
Riyadh, KSA
Full-time
Mid · 3–5 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

What You Will Do:

  • Solve a wide range of complex, multi-disciplinary problems
  • Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
  • Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
  • Conduct site surveys, product/application audits
  • Inventory management of chemical delivery systems
  • Collect samples for monitoring chemical program
  • Deliver chemicals to customer as needed
  • Conduct field evaluations of new products
  • Lead appropriate pre-trial surveys for site visits
  • Interact with appropriate internal and external customers and resources
  • Maintain accurate records based on information gathered during trials and surveys
  • Create troubleshooting service guides and bulletins on existing products
  • Coordinate and manage sampling and inventory schedules
  • Coordinate implementing solutions with customers
  • Assist sales in preparing business proposals
  • Participate in design reviews, new applications and start-ups evaluations
  • Assist in critiquing products serviceability, performance and reliability
  • Provide customers with expert technical service in all major applications
  • Serve as a Mentor for all levels of Service Reps
  • Support and be committed to the teams Quality Improvement Process
  • Promptly report every incident, accident, injury or applicable near miss to next level management
  • Provide on-site field service (on the phone or on-site)
  • Physical Demands:
  • Must have the ability to Lift/Push/Pull/Carry analysis tool box
  • Minimum Qualifications:
  • University Degree in chemistry of chemical Engineering of education with at least 3-5 years’ experience in the same field
  • Ability to travel within a geographic territory; From Riyadh To Al Qassim Area
  • Must have a valid Driver’s License and acceptable Motor Vehicle Record
  • No immigration sponsorship offered for this role

Preferred Qualifications:

  • Associate’s degree in engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
  • 4 years of successful technical sales or field sales support experience
  • Must have knowledge of and experience in materials, scheduling and inventory processes
  • Experience in oil and gas industry preferred
  • Previous RO, Boilers, cooling Towers, Closed loops and WWTP
  • Water treatment or specialty chemical industry experience
  • Working knowledge of boilers, cooling towers, and wastewater treatment systems
  • High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
  • History of working in a field that requires autonomy and self-motivation
  • Excellent communication skills
  • Excellent organizational skills
  • A strong work ethic and ability to multitask

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