Field Service Engineer - Southeast
Key Skills for This Role
Full Job Posting
Essential Functions and Responsibilities
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed.
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
Education and Experience
Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Experience with NGS sequencing instrument and sequencing run set up preferred
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Strong time management, problem solving, organizational and relationship building skills.
Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
Experience with multiple full life cycle product launches preferred
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communications skills, including technical writing abilities.
Must be flexible in working hours as this position may require customer support during non-regular business hours
Demonstrated account management skills preferred
Physical Requirements
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location
- Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal
Travel
Domestic travel up to 80%
Job Type
Full-time/Non-exempt
Base Compensation Pay Range
- $90,000 - $110,000
- In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
- Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
- We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
About Element Biosciences
Privately held biotechnology company developing DNA sequencing and multiomics platforms for academic, pharmaceutical, biotechnology, and clinical researchers.
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