Field Service Engineer Senior

Overview

Job Duties & Responsibilities

• Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines).
• Provide customers with detailed intervention reports after each visit, and provide our technical departments with feedback on our continuous improvement process
• Technical expertise in complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes.
• Provide excellent support and service to customers and channel partners to guarantee their satisfaction
• Perform corrective and preventive maintenance, including assembly and disassembly as per our procedures, to ensure correct operation and reliability of all Sundyne installations
• Lead Root Cause Failure Analysis (RCFA) with internal and external customers.
• Provide technical training to our customers and channel partners at Customer’s facility or in our factories, including the realization of training supports
• Lead technical and follow-up meetings with customers and our technical departments

Successful Candidate

• Experience with rotating and mechanical equipment required
• Experience in oil and gas industry would be appreciated
• Knowledge in vibration analysis
• Knowledge of process control equipment and reading P&ID drawings
• Experience with cause and effect diagrams, API seal plans, mechanical prints and GD&T
• Previous experience with international travel and field service trips (5 years expected)
• Excellent communication with good interpersonal skills
• Self-directed with the ability to work independently
• Ability to work in challenging situations
• Have a passion to learn new skills and enjoy problem solving
• Strong ability to adapt to customer sites to manage customer expectations and availability of resources on site.
• Technical writing skills to properly perform reports and RCFA
• High level of availability is excepted
• Fluent in English (comprehension, reading, writing)

Desired Credentials

• Master’s degree in mechanical engineering with 5 years field experience
• Will be capable of working both independently as well as in a team environment
• Will have strong attention to detail, and a high degree of focus on customer satisfaction
• Will have strong personal organization and time management skills.
• Flexibility to work multiple projects at varying stages of completion and multitask
• Basic knowledge with PLC and control logic.
• If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Last Date to Apply