Field Service Engineer - Pumps (UAE)

Overview

General Summary

Principal Duties And Responsibilities

• Lead the installation of new equipment at site.
• Coordinate with manufacturing facilities to prearrange documentation, parts and information required to enable efficient commissioning and installation of new equipment.
• Service equipment & perform equipment maintenance in accordance with customer service agreement.
• Troubleshoot equipment / system problems and provide technical support and guidance to customers.
• Perform emergency breakdown service for customers, on 24 hour per day 7 day per week basis.
• Interact with facilities on warranty related service work when on site, as necessary.
• Lead the inspection and / or removal of equipment from sites for transfer to the Service Centre as and when required.
• Lead investigations, either at sites or the Service Centre (as necessary) to quantify possible extent and source of reported operational problems.
• Disassemble equipment to identify and solve operational problems and to perform maintenance as necessary, install new parts or use agreed refurbishment techniques as necessary and then reassemble equipment.
• Produced detailed reports including digital photographs.
• Lead the re-installation of equipment at site.
• Perform the necessary condition monitoring and performance monitoring of equipment.
• Promote the use of Celeros FT original parts and the use of service agreements to customers.
• Create a positive work environment / relationship with colleagues and customers.
• Lead on-site field service teams, including Celeros FT Workshop Technicians and sub-vendors under the supervision of Celeros FT.
• Carry out inspections and QC activities to ensure all work meet the required standard.
• Provide assistance in the Service Centre Workshop as required.
• Proactively participate in operational activities for all Celeros Flow Technology brands and products to develop and expand knowledge and product expertise.
• Perform all duties in a safe manner and practice good housekeeping in the work area.
• Ensure adherence to all Corporate Environmental, Health & Safety guidelines and projects.
• KPI – METRIC
• + On time delivery / adherence to internal SLAs for strip / inspections etc.
• + Achieve on target results against planned working hours
• + Achieve on target results relating utilization levels
• + 100% on time compliance / Environmental, Health & Safety audits / 5S audits
• + Reduction in non-conformances and customer complaints

Knowledge, Skills And Abilities

• Has working knowledge of pumps and associated equipment (such as mixers, gearboxes and valves) and has experience installing, repairing, servicing and maintaining the same.
• Thinks creatively and has in-depth engineering knowledge to identify barriers, apply knowledge and logic to solve problems and provide technical solutions.
• Has the aptitude to read and interpret documents such as engineering drawings, operating and maintenance manuals, safety rules, reports etc. and can write reports and correspondence.
• Is driven to achieve high-performance standards and is committed to helping the Company achieve its goals.
• Is focused on safety and delivery and has a strong awareness of what is required to achieve both simultaneously.
• Displays exceptional attention to detail and accuracy, even when handling multiple demands in a pressurized environment and has a proven track record of meeting high performance standards.
• Is hands-on, self-motivated and energetic with a clear sense of urgency and direction.
• Responds professionally to all inquiries and complaints (from both internal and external stakeholders) and remains calm and composed when under pressure / facing technical difficulties.
• Is a team player: committed, reliable, responsible, flexible, helpful, supportive, active listener / communicator.
• Works well within a team and independently, with little supervision, positively establishes relationships across multiple locations and copes well with working remotely from the team and other departments.
• Communicates effectively with groups and individuals (both internally and externally) and can tailor the approach to suit the level of technical competence.
• Communicates fluently (verbal and written) in English – essential
• Possesses a valid Driving License converted for use in the Middle East – essential

Education And Experience

• Vocational Qualification in Mechanical Engineering, Manufacturing or Assembly – essential
• Diploma / Degree in Mechanical Engineering, Manufacturing or Assembly – preferred
• Prior experience as a Field Service Engineer, within the Oil & Gas industry – preferred
• Junior Level, with 1-2 years related experience.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work)
• Required occasionally to stoop, kneel, crouch and crawl
• Required daily to use hands and fingers and arms to reach (to operate a computer and telephone)
• Required occasionally to lift and/or move objects that are light to moderate
• Required occasionally to travel (usually by air or road so may be required to sit for extended periods)

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.)
• Ability to work in an open planned office / individual office
• Ability to sit at a computer terminal for extended periods
• Ability to sit in a car or on a plane for extended periods

Disclaimer

Celeros Flow Technology Values

Integrity

Speed

Accountability

Partnership

Excellence

Quality