{bc}
Apply
oracle

Field Service Engineer - Data Centre

Dell
Melbourne, AUS
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago
Dell hardware

Full Job Posting

Responsibilities

  • Deliver on-site technical support ensuring rapid recovery and minimal downtime
  • Apply technical support expertise to resolve customer issues
  • Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup
  • Work closely with peers, remote support and internal SMEs to increase knowledge and resolve customer issues
  • Use trouble-shooting tools, content and analytical practices to help determine best ways to resolve identified and unidentified problems
  • Perform proactive and reactive maintenance and hardware PFRs per established procedures
  • Enforce safety, quality, and documentation guidelines during interventions
  • Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory
  • Take the first step towards your dream career
  • Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Qualifications

  • Essential Requirements
  • Associate or bachelor’s degree in IT, Computer Engineering, or related field
  • 1 - 3 years in technical support, field engineering, or data center support roles; additional experience is a strong advantage
  • Excellent troubleshooting and problem-solving abilities
  • Proficiency in interpreting system logs, diagnostic outputs, and performance data
  • Clear verbal and written communication skills with a customer-first mindset
  • Willing to travel to customer sites as required across Australia at short notice
  • Flexibility to work overtime or alternative schedules when necessary, including on-call responsibilities
  • Ability to lift and move equipment up to 22kgs
  • Desirable Requirements
  • Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments
  • Dell Proven Professional Certification (Storage Technology Foundations)
  • Additional Dell Proven Professional Certifications

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Dell

Senior Principal Software Engineer - IT

, IND

Discovered TodayFull-time

Senior Engineer, Service Delivery

Hyderabad, IND

Discovered TodayFull-time

Senior Software Engineer - IT

, IND

Discovered TodayFull-time

Principal Engineer, Field Service - Denton, Texas

, USA

Discovered TodayFull-time

Services Analytics Graduate Intern

, USA

Discovered YesterdayFull-time

Services Data Science Graduate Intern

, USA

Discovered YesterdayFull-time

Consultant, Demand Planning

, USA

Discovered YesterdayFull-time

Technical Staff, Data Center Architect

Round Rock, USA

Discovered 2 days agoFull-time