Principal Engineer, Field Service - Denton, Texas

Qualifications

• Take the first step towards your dream career
• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements
• 8 to 12 years of related experience in a professional role
• Dedication to quality customer service and active listening skills
• Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
• Outstanding analytical skills to resolve customer issues efficiently in a timely manner
• Strong knowledge of PowerEdge hardware
• Strong knowledge of PowerEdge XE servers
• Desirable Requirements Bachelor’s degree or higher Dell Technology Proven Professional Certification
• Compensation
• Dell is committed to fair and equitable compensation practices. The salary range for this position is 111,000 - $144,000.
• Benefits and Perks of working at Dell Technologies
• Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
• Essential Requirements
• Desirable Requirements
• Bachelor’s degree or higher
• Dell Technology Proven Professional Certification

Who we are

Responsibilities

• You will:
• Lead root cause analysis and recreation of complex customer system issues, leveraging advanced diagnostic tools and testing methodologies to drive resolution.
• Serve as the primary escalation point for high-visibility customer issues, coordinating with customers, engineering, technical support, sales, and account teams.
• Perform hands-on troubleshooting, hardware replacement, and physical remediation of PowerEdge XE environments, including validation of system recovery post-repair.
• Direct onsite engineers and technicians while driving real-time execution of recovery plans in collaboration with field specialists, account teams, and customer operations.
• Maintain proactive customer engagement through system health assessments, best practice recommendations, technical knowledge transfer, regular service reviews, and closed-loop communication on issue status and resolution.