Field Service Engineer

Overview

• In our line of work, life isn’t a given - it’s the ultimate goal.
• When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care.
• This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located.
• Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference.
• Here, you can learn, grow, and chart an uncommonly diverse career.
• Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.
• Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
• The Field Service Engineer for Radiometer is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on Radiometer analyzers.
• The FSE is an external representative of Radiometer and must convey a keen sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.
• This position is part of the Customer Support function located in Hofuf AlAhsa, Saudi Arabia.
• At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
• You will be a part of the Service Team and report to the Service Team Leader C/E.
• If you thrive in a fast-paced role and want to work to build a world-class Service organization—read on.
• In this role, you will have the opportunity to:
• Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base. Maintain tools and test equipment to ensure they are properly calibrated.
• Complete assigned Regulatory Field Action Notes and Technical updates within the specified due dates and meet all applicable regulatory requirements.
• Install our analyzers and conduct customer user training as required.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
• Upgrading Operating system and keeping devices cybersecurity compliant
• Basic IT troubleshooting for devices with Windows 7/10/11
• Adding/editing IP addresses on the devices and confirming connection to Middleware or LIS\HIS\EMR
• The essential requirements of the job include:
• University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
• 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment, expert in troubleshooting, Networking/connectivity setup and IT system upgrades, basic command prompts command, connectivity testing of devices with middleware or LIS\HIS\EMR.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• It would be a plus if you also possess previous experience in:
• Working with SQL database, Java, Mirth.
• Working with Microsoft Office Tools & CRM.
• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit www.danaher.com.