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Field Service Engineer

Fluke
Remote, USA
Full-time
Mid
Remote
Discovered 1 weeks ago

Full Job Posting

Your role:

  • Travel to customer sites to perform general field service activities that support clients’ reliability initiatives, including alignment measurements, condition monitoring data collection, hardware commissioning/installation, troubleshooting, and related services.
  • Provide remote and onsite product training to customers, helping users build knowledge of Fluke Reliability products, applications, and recommended practices.
  • Own and maintain the assigned service schedule, coordinate job dates and requirements with customers and internal teams, and proactively communicate schedule changes or conflicts.
  • Book and manage all required travel arrangements to and from customer sites in accordance with company travel policies.
  • Prepare and maintain the tools, equipment, documentation, and job information required to execute assigned field service and training work safely and effectively.
  • Submit business expenses and expense reports accurately and in a timely manner in accordance with company requirements.
  • Generate clear, accurate, and timely customer-facing service reports and supplemental documentation following completion of work, and maintain required information in company systems/databases.
  • Communicate with customers to confirm job scope, address questions, ensure satisfaction, and coordinate any necessary follow-up or corrective actions.
  • Adhere to Services standard work, standard operating procedures, policies, documentation requirements, quality expectations, and applicable safety requirements.
  • Collaborate with cross-functional teams such as Customer Support/Services, Sales, Marketing, Product, and Management, and support the development and training of other field engineers as needed.
  • Perform other duties consistent with the Field Service Engineer role and maintain flexibility to support occasional weekend and holiday work when required by customer or project needs.

Qualifications:

  • Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering
  • Able to demonstrate a successful career, with previous experience in service, maintenance, or technical role
  • Travel: Approximately 50%-85%, primarily North America, with some potential international travel. Ability to work occasional weekends and holidays based on customer and business needs.
  • Valid Driver’s License is required (Passport is recommended).
  • Working knowledge of MS Office, Excel, Salesforce, CAD software
  • Ability to lift 50lbs of equipment, ascend and descend stairs, ladders, don/doff PPE and fall protection, and work in uncomfortable manufacturing conditions
  • Proficiency in English communications: writing, speaking, reading
  • Company Description:
  • The spirit of discovery among Fluke Reliability Systems, our drive to innovate and openness to new ideas, has only one goal: to offer our customers the perfect solution, anywhere in the world. FRS offers a broad range of high-quality products, services and training tailored to the needs of maintenance professionals in the areas of alignment systems, condition monitoring and nondestructive testing. In July 2019, Fluke Corporation, a company of the Fortive group, acquired PRUFTECHNIK and combined eMaint and Fluke Connect to create Fluke Reliability Systems.
  • Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.
  • A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

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