Field Service Engineer 2
Full Job Posting
Qualifications
- Take the first step towards your dream career
- Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
- Essential Requirements:
- 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
- Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
- Desirable Requirements:
- Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
- Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent
- Compensation
- Dell is committed to fair and equitable compensation practices. The salary range for this position is $76,000 - 96,000.
- Benefits and Perks of working at Dell Technologies
- Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Responsibilities
- What you’ll achieve
- As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.
- You will:
- Triage issues with direction from Dell support
- Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
- Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
- Reseating parts, swap or replace parts, upgrading firmware as needed
- Sever testing and validation (running diagnostics, capturing & uploading logs)
About Dell Technologies
Global technology company providing hardware, software, and services.
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