Field Service Coordinator

Job purpose

Service coordination

• Coordinate field service operations and ensure compliance with established sales and cost budgets and schedules.
• Organize service technicians at sites with engineering, logistics, warehouse functions, local agents, and suppliers.
• Work within defined contracts and issue notices when operations increase scope.
• Check that technician documentation is received, accurate, followed, and signed off.
• Mentor Service Technicians and review compliance with applicable policies and procedures.
• Track, plan, and assign Field Service Technicians to UAE service jobs, confirming competency and appropriate allocation.

Tracking, logistics, and reporting

• Maintain the Field Service Technician tracker and qualification matrix, including personal details, call-offs, job visibility, and reporting.
• Submit accurate, timely booking details for ADNOC Offshore/Onshore and other clients, including manifests, purchase order details, notice periods, and logistics communications.
• Coordinate service vehicles and transport for mobilization and demobilization, including availability, maintenance, scheduling, and third-party taxis.
• Oversee loading notes, ADNOC fuel chip accounts, IVMS card issues, OPTIMA profiles, and eWMS access.
• Track technician training, certifications, and currency; arrange bookings, renewals, and tracker updates.
• Prepare month-end performance and KPI reports for utilization, ADNOC KPIs, and VMI statistics.
• Handle new-hire onboarding, including documentation, induction bookings, and tracking-system integration.
• Work on call 24/7 and outside normal duty hours during assigned on-call periods to meet customer requirements.

Education, experience, and knowledge

• Bachelor’s degree or equivalent experience.
• 3–5 years’ experience in technical project scheduling, planning, or customer service; industrial, oil and gas, or manufacturing experience is preferred.
• General knowledge of API Q1/Q2 and TechnipFMC Surface products processes and specifications.
• Read and write English fluently; Arabic is an advantage.
• General knowledge of wellhead systems and drilling/completions operations.
• No certificates are required.

Technical and interpersonal skills

• Competence in Microsoft Office Suite, SAP, ServiceMax, and InteServ; Synergi/SAP systems are also listed under skills.
• Strong interpersonal, negotiation, writing, presentation, problem-solving, and team-building skills.
• Ability to coordinate resources to meet customer requirements, prioritize multiple tasks, work under pressure, and operate autonomously.
• Ability to work with diverse, multicultural teams and communicate effectively.
• Able to supervise coordination and dispatch of large groups of Field Service Technicians and resolve minor administrative management issues.