Field Service Coordinator

Role purpose

Location and work setting

• The posting identifies Abu Dhabi, UAE, as the location and specifies office-based work and onshore status.
• The role coordinates service jobs and technician mobilization for onshore and offshore operations.

Responsibilities

• Coordinate service operations, budgets, schedules, and compliance; organize technicians with engineering, logistics, warehouse, and local partners.
• Plan, track, and assign UAE service jobs, ensuring technician competence and appropriate allocation.
• Maintain technician trackers, qualification matrices, service documentation, and client booking details.
• Coordinate vehicles and transport for mobilization and demobilization, and oversee specified regulated processes and systems.
• Manage technician training and certification tracking, onboarding, and renewals.
• Prepare month-end utilization, client KPI, and VMI reports; mentor technicians and review policy compliance.
• Work within contract scope and issue notices when operations increase scope.
• Work on call 24/7 and outside normal hours during assigned on-call periods to meet customer requirements.

Education and experience

• Bachelor's degree or equivalent experience.
• 3–5 years of experience in technical project scheduling, planning, or a customer-service business; industrial, oil and gas, or manufacturing experience is preferred.
• General knowledge of API Q1/Q2, TechnipFMC Surface products and processes, wellhead systems, and drilling or completions operations.
• No certificates are required.

Skills and systems

• Fluent spoken and written English is required; Arabic is an advantage.
• Required business systems include Microsoft Office, SAP, ServiceMax, and InteServ.
• The listed skills include Synergi, SAP system and application, and communication.
• Requires problem-solving, coordination, negotiation, writing, presentation, prioritization, and team-building skills.