Field Sales Representative- Packaging & Printing
Skills
About This Role
Responsibilities Will Include
- Engagement and targets:
- Uphold and demonstrate core organizational ethics and values.
- Conduct market and customer needs analysis to ensure that all sales target are met
- Conceptualise new and innovative strategies to achieve sales targets
- Follow up on new sales leads and build detailed sales pipeline with prospective values
- Analyse/recognise potential growth opportunities in the market
- Engage with any appointed distributors and manage channel sales .
- Increase footprint and customer base for the brand in specified area of responsibility
- Actively engage with converters to identify new opportunities
- Actively increase opportunity pipeline for monthly, quarterly and annual sales and maintain a close rate equal to peers/ as per target .
- Provide input to S&OP meetings (discuss forecasts accuracy, slow moving and obsolete stock and identify crisis areas)
- Creates and manages a customer value prop plan for existing and new customers
- Align and execute a strategic sales plan designed to maximize Return on Time Investment within the assigned territory. This includes maintaining a minimum frequency of four customer field visits per day and ensuring all visit reports are updated on a daily basis.
- Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
- Conduct sales activities and Extracts value from customer through the use of company tools and training provided
- Take informed decisions and follow necessary approvals regarding terms and conditions of pricing, rebates, COD pricing and discounts.
- Communicate with clients consistently to provide updates on account status
- Monitor overdue balances and support credit control efforts to ensure alignment with corporate financial policies
Customer Service & Commercial Excellence
- Maintain comprehensive records of all customer interactions, visit reports, contacts and Quip activities within Salesforce.com.
- Provide all necessary inputs to CS team on recording customer complaints within 24hrs of complaint being received
- Update customer price lists, ensuring all modifications are approved and accurately integrated into Avery Dennison’s operating systems.
- Manage the end-to-end complaint resolution process, communicating final outcomes and results to the customer.
- Engage in collaboration with the CS and Marketing teams regarding the advancement of regional digital initiatives.
Competencies Required
- Adaptability
- Applied Learning
• Building Customer Loyalty
- Building Partnerships
- Building Trust
- Customer Focus
- Decision Making
- Energy
- Initiating Action
- Managing Work
- Negotiation
- Planning and Organizing
- Sales Ability/Persuasiveness
- Stress Tolerance
Pre-Requisite Experiences
- Minimum 6 years relevant external field sales in a two tiered interaction level (converters and end-users) and customer service experience
- Fluent in English and Arabic Speaking
- Sound knowledge and understanding of print applications including active problem solving of production issues raised by customers.
- understanding of the local UAE market and customer base.
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