Field Retentions Engineer

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

Dealing with escalated high-level complaints

Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.

Providing a detailed, informed walk-through of the Verisure Alarm system.

Establish, build and manage strong long-term customer relationships

Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience

Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts

Trouble shooting any issues and repeat false alarms that may arise.

Managing stock materials and company vehicle maintenance in line with schedules.

Strong English communication skills and a good team player

Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues

Striving to achieve performance and customer targets to earn bonus

Customer oriented, genuinely passionate about providing an amazing experience through every interaction

A clean manual driving licence

Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help