Field Operations Manager
Full Job Posting
Who You Are:
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
- Mission driven, motivated by expanding access to transportation and improving how communities move.
- Based in the Denton or Frisco area, ready to be onsite 4–5 days a week.
- Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Salary Range: $60,000 - $70,000 / per year.
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
- There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
- Via is an equal opportunity employer.
Responsibilities
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
About Via
Transit technology company building AI-powered software to modernize public transportation and on-demand mobility services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Via
Deployment Operations Associate Principal
, USA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Deployment Operat
Strategy & Operations - Launch
, USA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy & Operat
Launch Associate Principal
, USA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Launch Associate
General Manager of Launch
, USA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager o
Engineering Manager, Remix
San Francisco, USA
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant
Driver for Passenger Transport - MK Connect (£250 signing bonus)
Milton Keynes, GBR
Senior Software Engineer - Optimization, Remix
San Francisco, USA
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant
Deployment Operations Associate Principal
, USA
Strategy & Operations - Launch
, USA
Launch Associate Principal
, USA
General Manager of Launch
, USA
Field Operations Manager
Atlanta, USA
Engineering Manager, Remix
San Francisco, USA
Driver for Passenger Transport - MK Connect (£250 signing bonus)
Milton Keynes, GBR
Senior Software Engineer - Optimization, Remix
San Francisco, USA