Field Application Engineer, Robotics

Role overview

Responsibilities

• Assist customers with robot setup, integration, and optimization to meet their needs and specifications.
• Advise on robotic arms, sensors, actuators, and related mechanical and electrical systems, including selection and configuration.
• Provide technical knowledge of robot system architecture and hardware/software integration.
• Collaborate with systems engineering, product management, and sales/marketing teams on customer needs and product improvement.
• Deliver on-site or remote customer training on robot operations, troubleshooting, and best practices; provide lifecycle support.
• Troubleshoot complex robotics issues and help minimize downtime.
• Gather customer feedback and share performance issues and improvement suggestions with product and engineering teams.
• Support sales and marketing through technical demonstrations, solution proposals, and explanations of product value.
• Create and maintain system configuration, implementation, troubleshooting, and training documentation.
• Conduct customer-site assessments; the role includes office work, installations, and customer-site troubleshooting.

Qualifications

• Degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field.
• Proven experience in robotics system implementation, integration, and support.
• Strong knowledge of robotics hardware, including robotic arms, sensors, and actuators.
• Deep technical knowledge of robot system architecture and software/hardware integration.
• Experience with robotic arms, sensors, actuators, and robotic control systems is highly desirable.
• Experience with robotic control systems, software frameworks, and debugging tools.
• Exceptional problem-solving and complex technical troubleshooting ability.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Strong customer service and relationship-building skills; able to understand customer needs and provide tailored solutions.
• Ability to work effectively with engineers, product managers, and sales/marketing teams.
• Travel to customer sites is required for site assessments.

Desirable technical capability

• Coding to assist integration between Orbit and customer work-order systems is desirable.

Work environment

• Work combines office-based tasks with customer-facing site visits, installations, and troubleshooting.
• Customer-site travel is required; customer training may be on-site or remote.