Female Sales Executive / Sales Associate

Company Overview

Job Purpose

Your role

1. Customer Service & Interaction

• Warmly welcome clients upon entering the showroom.
• Provide expert insights into products—showcasing craftsmanship, design, and benefits.
• Understand customer needs to offer tailored luxury solutions.
• Build trust through active engagement, fostering long-term client relationships.
• Follow up post-visit to ensure satisfaction and encourage future visits.
• Collect and relay customer feedback to management for continual improvement.
• Maintain professionalism across all communication channels—face-to-face, phone, and digital.

2. Showroom & Communication Management

• Keep showroom displays pristine and aligned with brand standards.
• Verify that price tags, product codes, and descriptions are current and accurate.
• Attend the company mobile during working hours for calls, WhatsApp messages, and inquiries.
• Post-working hours, promptly acknowledge inquiries and ensure delegation for follow-up.
• Log all customer communications and share them with management for tracking.

3. Sales & Reporting

• Work proactively to meet and exceed individual and showroom sales targets.
• Prepare and issue quotations, invoices, and receipts according to policy.
• Maintain thorough records of customer interactions and sales activity.
• Submit daily sales activity reports for review.

4. Product Knowledge & Market Awareness

• Develop comprehensive knowledge of Crystal House’s collections.
• Stay informed on new arrivals and design trends in luxury décor, lighting, and furnishings.

5. Teamwork & Collaboration

• Support your teammates during high-traffic periods.
• Share client insights and market observations with management.
• Engage actively in training sessions, workshops, and team meetings.

6. Compliance & Professional Conduct

• Adhere to company policies, procedures, and ethical practices.
• Maintain confidentiality of company and client information.
• Present a professional appearance and demeanor at all times.
• Embody the brand’s values of elegance and integrity through conduct and communication.

Must-Have

• Minimum 2 years of experience in retail, showroom sales, or customer service—luxury retail preferred.
• Excellent communication and interpersonal skills, with a strong customer-service orientation.
• Fluent in English.

Nice-to-Have

• Diploma or Bachelor’s degree in Business, Marketing, or related field.
• Proficiency in Arabic.
• Experience with CRM or POS systems.

Key Skills

• Exceptional at customer engagement and cultivating relationships.
• Proficiency in gathering and reporting customer feedback.
• Skilled in sales and negotiation.
• Strong telephone and digital communication (WhatsApp, calls).
• Collaborative team player.
• Detail-oriented and accurate.
• Well-groomed and professional in appearance.

Working Conditions

• Full-time, showroom-based role.
• Six-day workweek with one scheduled day off.
• Flexibility required for weekends, evenings, and peak seasons.
• Company mobile must be attended during working hours; post-hours inquiries should be acknowledged and assigned appropriately.

Why You’ll Love It Here

• Join a brand rich in elegance and craftsmanship.
• Thrive in a dynamic, full-time retail environment within the luxury segment.
• Enjoy long-term stability and opportunities for growth in an upscale setting.

Employment Terms

• **Contract Type:** 5-year fixed-term contract