Fashion - Womenswear - Couture - Sales and Customer service Manager

About This Role

Seeking FEMALE CANDIDATES only

We are seeking a polished, proactive, and detail-oriented Sales Manager to lead our client experience across our showroom and online. The ideal candidate combines strong sales ability with a deep understanding of fashion - Couture, bringing a refined approach to client relations and brand presentation.

Key Responsibilities:

• Manage all customer communication across WhatsApp, email, and other channels with professionalism and efficiency.
• Oversee showroom operations, ensuring a seamless and elevated client experience.
• Drive showroom sales through personalized relationship building.
• Handling gown/dresses customization orders with a clear understanding of client needs and specifications
• the knowledge of how to handle fitting appointments , taking measurements and handling alteration requests.
• Coordinate fittings, appointments, and order follow-ups.
• Resolve client inquiries and concerns with a solution-oriented approach.
• Collaborate with design and production teams to ensure accurate communication of timelines and product details.
• Maintain showroom presentation in line with brand standards.

Qualifications & Requirements:

• Experience in fashion retail, customer service, or showroom sales.
• Knowledge of couture gown construction techniques and garment finishing is a must.
• Ability to correctly take client measurements .
• Strong communication , highly organized, detail-oriented, and able to multitask.
• Ability to work in a fast-paced environment and manage client expectations.
• Previous experience in the field is a must
• Arabic language is an advantage

Core Skills:

• Fluent in English (Arabic is a plus).
• Strong sales and client relationship skills.
• Experience with WhatsApp and email-based customer service.
• Proficiency in MS Office.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED5,500.00 per month

Work Location: In person