Facility Supervisor

Overview

• Since 2009, Kids Zone has been a leader in children's entertainment and education, providing immersive and fun learning experiences that captivate families across Dubai.
• We are looking for an exceptional Facility Supervisor to be our owner's representative on the ground.
• When the owner is not in the building, you are Kids Zone.
• This is a floor leadership role - not a desk job - for someone who is commercially sharp, operationally disciplined, and genuinely passionate about delivering exceptional family experiences.
• What You'll Own:
• Revenue & commercial performance - you track daily targets, manage the booking pipeline, and drive performance across every service line
• Full venue operations - opening checks, daily schedule, capacity decisions, and brand standards every shift without exception
• Team leadership - you lead, coach, and develop the Early Childhood Educator, Receptionists, and Facility Attendants directly
• Customer experience - you set the tone, personally handle escalated complaints, and ensure every family leaves with a story worth sharing
• Corporate events & B2B sales - you identify, pitch, and close corporate event bookings, and build relationships that bring them back