Facility Booking Support

Key Responsibilities

• Maintain a high level of accuracy with contracts, licenses and schedules to ensure high expectations of service delivery in operations at Millennium Place are met
• Consistent application of policies, procedures and service delivery
• Educate the user on the processes and procedures of bookings
• Engage and build a relationship with the contacts to fully understand their needs and determine how best to accommodate
• Create, edit, audit and print the Millennium Place building schedule, Birthday Party, Holiday Party, and lap tank schedules including providing copies and updates to supervisors and employees.
• Administer bookings by schools in compliance with the reciprocal use agreements. Track daily requests for school and group visits, inform internal and external stakeholders on capacity of service concerns
• Assist guests and user groups with their request, make an informed recommendation, complete the casual and block booking processes including payment and refunds
• Develop and maintain positive working relationships and communication with other facilities and Strathcona County work teams

Qualifications and Skills

• High school diploma with a minimum of 2 years previous experience in a fast-paced guest service-oriented position
• In depth knowledge and experience using Intelligenz (or comparable) accounting and cash handling experience
• Knowledge of Microsoft Office Suite
• Customer Service experience through in-person, phone, and email interactions would be considered an asset
• Familiarity of services and products offered at Millennium Place and within Strathcona County would be considered an asset
• Exceptional organizational, teamwork and interpersonal skills; strong administration skills to support ability to prioritize multiple tasks and address multiple requests
• Ability to enter large amounts of data and ensure a high level of accuracy
• Ability to establish work priorities, schedules and objectives, and to work under pressure with time constraints. Ability to adapt to changing needs and demands

Conditions of Employment

Who We Are

Why Join Strathcona County