Facilities Operations Manager

Role overview

Location and travel

• UK-wide role with travel, regular Head Office attendance in St Albans and site visits.
• The successful candidate should live within commuting distance of one of the organisation's 36 UK clinics.

Contract and salary

• Permanent contract.
• Salary of £42,000–£47,000 plus £3,000 car allowance; salary cadence is not specified.

Facilities services and contracts

• Oversee property maintenance, repairs, building services and fire-safety provision, including fire doors, alarms and emergency lighting.
• Manage cleaning, feminine hygiene, grounds, utilities, pest control and keyholding or out-of-hours access.
• Manage contractor mobilisation, SLAs, KPIs, audits, corrective actions and contract renewals.
• Maintain asset registers, statutory records, compliance evidence and audit trails.

Risk, compliance and service improvement

• Review facilities risks, RAMS and hot-work permits, and support inspections, audits and regulatory engagement.
• Improve contractor accountability, compliance visibility, facilities records and operational response; reduce repeat service failures.
• Identify practical opportunities to improve service quality, resilience and value for money.
• Help maintain a safe, reliable and well-maintained environment for patients and colleagues.

Candidate profile

• Experience in facilities, estates, property or building-services support.
• Strong contractor and supplier management experience, including planned and reactive maintenance coordination and compliance records.
• Experience in structured, policy-driven or regulated environments and a good understanding of facilities compliance.
• Strong communication, stakeholder management and problem-solving skills; able to challenge suppliers, escalate risks and drive corrective action.
• Able to work independently across multiple sites and manage competing priorities.
• Healthcare, NHS, private healthcare, care, education, life sciences or other regulated-environment experience is valuable but not essential.