Facilities Manager

Act as a trusted point of contact for residents, providing a responsive and helpful facilities service

Welcome new residents and help them understand the facilities and maintenance services available to them

Build positive relationships with the Residents’ Association and resident committees, listening and responding to feedback

Identify opportunities to improve the resident experience through additional services and initiatives

Oversee the maintenance of the village buildings, communal areas, equipment, mechanical and electrical systems and landscaped grounds

Ensure housekeeping and laundry services are delivered consistently to a high standard

Manage planned preventative maintenance (PPM), procurement and contractors within agreed budgets

Ensure safety and communication systems, including emergency call systems and fire alarms, are properly maintained and tested

Take a hands-on approach to resolving maintenance and facilities issues around the village

Ensure the village complies with relevant Health and Safety legislation, including fire, legionella, water and building safety requirements

Carry out regular audits, inspections and risk assessments, ensuring any actions are followed through

Act as the village’s health and safety lead, promoting a strong safety culture across the team

Maintain accurate records and ensure statutory inspections and servicing are completed on time

Lead, support and develop a team of Estates Operatives

Manage external contractors and ensure work is completed safely, efficiently and to the required standard

Plan rotas, team meetings and workloads to ensure the village is adequately supported

Monitor performance and encourage a positive, collaborative and inclusive team environment

Support the team to continually improve the way we deliver our services

Support the preparation and management of the estates and facilities budget

Monitor costs, procurement and contractor performance to ensure value for money

Maintain accurate facilities, maintenance and compliance records

Support the timely preparation of properties for resale or rental, helping to minimise void periods

Work closely with the wider Village Management Team to ensure the smooth day-to-day running of the village

Level 2 or above qualification in Facilities Management or an equivalent qualification

3+ years' experience managing estates, buildings or residential facilities, ideally within an environment such as a retirement village, housing, healthcare, education or hospitality

IOSH Managing Safely and Legionella awareness certification

Good practical knowledge of fire, water and building safety requirements

Experience managing PPM programmes, budgets and external contractors

Good IT and systems skills, including Office 365 and facilities management systems

A practical, hands-on approach with strong problem-solving skills

A clear communicator who enjoys working with people and providing a great service

NEBOSH or Fire Safety Level 2 qualification

Working knowledge of plumbing, electrical or general building trades

Experience working within a residential or community environment

Medicash health plan after 3 months

Birthday leave

Pension scheme and life assurance

Access to discounted gift cards and exclusive wellbeing perks

A supportive, community-focused working environment

Opportunities for professional development and career progression

At Retirement Villages, our culture is shaped by the values we live every day:

If you enjoy being hands-on, solving problems and working with people to create a great place to live, we’d love to hear from you.