Facilities Management Specialist

High-level Job Purpose Statement

location

1. Facilities Operations Leadership

• Lead and manage daily FM operations across all assigned NMC facilities in Western region
• Ensure uninterrupted operation of: Showrooms, Workshops and service centers, Delivery centers and Administrative offices

2. Maintenance Coordination & Asset Reliability

• Raise, track, and manage preventive and corrective maintenance activities through the CAFM/CMMS system, ensuring accurate data capture, timely closure, and visibility of asset performance.
• Validate quality and completion of works before closure
• Identify recurring failures and escalate asset risks to Corporate FM
• Maintain visibility on high-risk assets impacting operations

3. Vendor & Service Provider Management

• Supervise all FM-related vendors and service providers on-site, including: Cleaning contractors, Pest-Control services, Landscaping Services, Mail Services, Security services, Maintenance vendors and Hospitality/support staff.
• Ensure vendors adhere to: Contractual scope, SLA/KPI requirements, Safety and operational standards. Actively manage vendor behavior, not just coordination

4. SLA Monitoring & Performance Management

• Monitor vendor performance against defined SLAs and KPIs
• Conduct monthly performance evaluations and apply service deductions and escalate underperformance

5. Financial Governance & Invoice Control

• Review and validate all FM-related invoices, including: Maintenance services, Utilities, Rent and service charges. Ensure SLA compliance before invoice processing
• Raise payment requests through KissFlow / ERP systems 6. Budget Awareness & Cost Control
• Support preparation and execution of divisional FM budgets (OPEX & CAPEX)
• Monitor monthly expenditures and highlight deviations
• Identify inefficiencies and cost-saving opportunities

7. Facility Condition & Risk Awareness

• Maintain continuous awareness of: Facility condition, Operational risks and Service quality gaps.
• Support asset data collection and updates when required 8. Compliance, Safety & Regulatory Support
• Support implementation of HSSE requirements across all facilities.
• Ensure compliance with: Civil Defense, Municipality regulations and Internal safety standards.
• Coordinate inspections, audits, and corrective actions with HSSE function.

9. Documentation & Reporting

• Maintain structured and complete records for: Maintenance logs, Vendor documentation, Financial approvals and Operational reports
• Ensure documentation readiness for audit and governance review

Qualification

• Bachelor’s degree in Engineering, Facilities, or related field

Experience

• Minimum 4–6 years of experience in Facilities Management in multi-site operational environments.
• Experience in asset-intensive facilities such as workshops, service centers or commercial operations.
• Practical experience in managing both Hard and Soft FM services within operational environments.
• Experience managing vendor-based services under defined SLA/KPI frameworks.
• Exposure to FM financial processes, including invoice validation and cost tracking.
• Hands-on familiarity with CAFM for work order management, (PPM) tracking, and asset record.
• Working knowledge of ERP/workflow systems (e.g., KissFlow , SAP or similar).
• Automotive / dealership (3S)

experience

Core Competencies

• Takes full accountability for FM operations across multiple sites with proactive issue management.
• Effectively controls service providers and enforces contractual performance standards.
• Uses systems to manage work orders, track preventive maintenance, and ensure timely resolution.
• Demonstrates strong control over invoices, cost validation, and budget awareness.
• Balances operational demands across multiple facilities with effective time/workload management.
• Adheres to defined processes and escalation protocols in line with Corporate FM framework.
• Comfortable working with ERP, CAFM, and workflow systems (KissFlow or equivalent).
• Communicates clearly with stakeholders, vendors, and management, ensuring timely escalation.
• Maintains accurate, structured, and audit-ready records across all FM activities