Facilities Coordinator

The Fedcap Group is a family of companies committed to helping individuals overcome barriers to employment and independence.

Our employees deliver the 'Power of Possible' through collaboration, innovation, and service.

The Facilities Coordinator is a hands-on operational professional responsible for supporting the daily maintenance, safety, and functionality of assigned facilities.

This role works alongside maintenance staff, contractors, and vendors while managing the Facilities Work Order/Ticketing System, conducting inspections, supporting preventative maintenance, coordinating space setups, and ensuring exceptional customer service.

This is not a desk-only position; the successful candidate leads by example and actively participates in day-to-day facilities operations.

· Receive, prioritize, assign, monitor, and close work orders.

· Maintain accurate ticket documentation, notes, invoices, and photographs.

· Provide timely updates to requestors.

· Escalate critical issues when appropriate.

· 95% of work orders completed within service standards.

· New requests acknowledged within 1 business day.

· 98% documentation accuracy.

· Conduct daily building walkthroughs and inspections.

· Work alongside maintenance staff during operational needs.

· Assist with office moves, room setups, furniture reconfiguration, and minor operational projects.

· Verify completed work before closing tickets.

· 100% scheduled inspections completed.

· High-priority work personally verified before closure.

· Visible presence throughout assigned facilities.

· Coordinate vendors, monitor work quality, ensure safety compliance and timely completion.

· 95% vendor work completed on schedule.

· Serve as Deputy Fire Warden.

· Support OSHA, fire safety, and emergency preparedness.

· 100% participation in required drills and compliance activities.

· Provide responsive service to internal stakeholders and maintain professional communication.

· 90%+ positive internal customer satisfaction.

· Associate degree or equivalent facilities, maintenance, office management, or property management experience.

· Experience using a facilities ticketing/work order management system preferred.

· Working knowledge of Microsoft Office; Oracle experience is a plus.

· Strong customer service, communication, organization, and problem-solving skills.

· Ability to perform hands-on operational work, including walking facilities, lifting up to 50 pounds, and assisting with building projects.

Within 1 business day

95% within SLA

100% completed

95% on time

Daily presence in assigned locations

Join a mission-driven organization where you will make a visible impact every day while working alongside an experienced team that values accountability, collaboration, customer service, and continuous improvement.

The Fedcap Group is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace.