Outreach Specialist (Part-time)

What You'll Do

• Engagement & Outreach
• Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged program participants recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.
• Conduct re-engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.
• Support Navigators by coordinating outreach on their caseloads during peak times or absences, and provide real-time updates on customer status, barriers, or engagement progress.
• Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.
• Barrier Resolution & Participant Support
• Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); escalate to Navigators and internal supports as needed.
• Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re-engagement.
• Track participant progress throughout initial program engagement and into the first year of employment, providing follow-up support and encouragement to drive sustained success.
• Orientation & Group Facilitation
• Lead periodic sessions to education program participants on program rules, opportunities or community partner events
• Co-lead/facilitate monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Café, or workforce readiness discussions.
• Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).
• Data & Performance Management
• Consistently meet or exceed performance goals, including outreach contact rates, re-engagement success, attendance at orientations, and compliance support milestones.
• Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.
• Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.
• Professional Development & Collaboration
• Participate in regular team meetings, peer learning sessions, and professional development trainings.
• Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.
• Adhere to all program policies, procedures, and performance standards.
• You're a Great Fit if You have the following:
• A minimum of a high school diploma or equivalent
• One year of experience undertaking outreach activities or administrative tasks;
• And/or work experience determined to be acceptable to the agency.