F&B Waiter and Waitress

The Role: The Waiter / Waitress is responsible for providing efficient and professional food and beverage service to guests, ensuring a high level of customer satisfaction. This role involves taking orders, serving food and beverages, and maintaining cleanliness and service standards within the outlet. Key Deliverables and Responsibilities:

• Welcome guests warmly and present menus.
• Take accurate food and beverage orders.
• Serve food and beverages promptly and professionally.
• Check on guests regularly to ensure satisfaction.
• Input orders into the POS system accurately.
• Coordinate with kitchen and bar teams to ensure timely service.
• Ensure special requests and dietary requirements are communicated properly.
• Prepare tables before service (mise en place).
• Ensure tables are clean, properly set, and organized at all times.
• Clear and reset tables efficiently after guest departure.
• Recommend menu items, specials, and promotions.
• Encourage upselling to enhance guest experience and increase revenue.
• Maintain cleanliness of the service area and equipment.
• Follow food safety (HACCP) and hygiene standards.
• Adhere to health and safety regulations at all times.
• Present bills accurately and process payments when required.
• Handle cash and card transactions responsibly.
• Work closely with colleagues to ensure smooth service operations.
• Assist other team members during busy periods.
• Previous experience as a Waiter/Waitress in a hotel, restaurant, or hospitality environment is preferred.
• Knowledge of food and beverage service procedures.
• Good command of English; additional languages are an advantage.
• Positive attitude, professional appearance, and strong customer-service orientation.
• Ability to work effectively in a fast-paced and multicultural environment.
• Willingness to work flexible shifts, weekends, and public holidays.
• Ability to work as part of a team and maintain good communication with colleagues. Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.