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Express Service Advisor

Chapman Automotive Group
Tucson, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 months ago

Full Job Posting

What We Offer

  • Attractive Commission Pay Plan: Enjoy uncapped earning potential!
  • Professional Development: Access ongoing training and growth opportunities to advance your career.
  • Supportive Team Environment: Join a collaborative team where your contributions are valued.
  • Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
  • Volunteer Opportunities and more!

Benefits to Support Employee Well-being

  • Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
  • Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
  • Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
  • Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
  • Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
  • 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
  • Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities

  • Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
  • Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage.
  • Write repair orders for customers, including cost and time estimates, with full transparency.
  • Obtain customer authorization for recommended services and collect payment.
  • Communicate regularly with technicians and parts associates to ensure timely completion of work.
  • Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience

  • At least 1 year of customer service or sales experience is required.
  • Prior automotive service advisor/writer experience is a plus.
  • Excellent interpersonal and customer service skills, both in person and over the phone.
  • Strong time management and organizational skills.
  • Demonstrated ability to achieve sales goals.
  • Must have a valid driver’s license and clean driving record.
  • Must pass a pre-employment background check and drug screen.
  • To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

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