Export Coordinator – Sales & Logistics

Role overview

Key responsibilities

• Manage orders from confirmation through shipment, delivery, and payment follow-up.
• Prepare and verify commercial invoices, packing lists, certificates of origin, and shipping documents.
• Coordinate shipments with freight forwarders, shipping lines, customs agents, and logistics partners.
• Communicate with international clients about enquiries, quotations, orders, schedules, documents, and delivery updates.
• Follow up on leads and enquiries; identify international customers, distributors, and partners to develop sales.
• Support market expansion and export revenue growth.
• Monitor order progress, shipment timelines, freight costs, and export expenses.
• Coordinate order processing and dispatch with Sales, Finance, Production, and Stores.
• Maintain export records, customer databases, shipment trackers, and sales reports; coordinate payment follow-up with Finance.
• Ensure compliance with customs procedures, trade documentation requirements, and company policies.

Requirements

• A bachelor's degree is required; Business Administration, International Trade, Logistics, or a related field is preferred.
• Previous export coordination, international sales, or export logistics experience; FMCG or food manufacturing experience is preferred.
• Good knowledge of export documentation, shipping procedures, customs clearance, and freight forwarding.
• Experience coordinating with international clients, distributors, and logistics partners.
• Strong communication, negotiation, follow-up, customer relationship management, and commercial skills.
• Proficiency in MS Excel, email communication, and order-tracking systems.
• Organisation, attention to detail, deadline management, independence, and cross-functional teamwork are required.
• Immediate availability is preferred.

Workplace and employment

• Full-time, permanent role; work location is in person.