Expert Site Reliability Engineer

Purpose

Main Duties and Responsibilities

• Define and implement advanced reliability engineering practices across critical technology services.
• Establish and monitor SLIs, SLOs, and reliability targets.
• Design automation to reduce manual operational activities and improve system resilience.
• Develop monitoring, observability, alerting, and incident detection capabilities.
• Lead analysis and resolution of complex production incidents.
• Conduct root-cause analysis and drive corrective and preventive actions.
• Improve system availability, scalability, capacity, and disaster resilience.
• Identify reliability risks and recommend architectural and engineering improvements.
• Drive performance engineering and capacity planning for critical services.
• Provide technical guidance and mentorship on SRE practices.
• Reduce operational toil through automation and engineering approaches.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Software Engineering, IT, or a related field.
• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
• Strong experience in cloud platforms, Kubernetes, and production environments.
• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
• Hands-on experience with automation, scripting, CI/CD, and Terraform-based Infrastructure as Code.
• Experience in complex incident management, troubleshooting, and Root Cause Analysis.
• Understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
• Experience reducing operational toil through automation and driving reliability improvements.
• Strong analytical, problem-solving, and technical leadership skills.
• Experience in banking, FinTech, or payment environments is preferred.