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Exp Tech Supp Professional

Honeywell Aerospace
Hyderabad, IND
Full-time
Mid
Onsite
Discovered Today
Communication

Full Job Posting

Qualifications

  • You Must
  • Have a Bachelor's degree, or equivalent.
  • Have decent experience in similar field.
  • Be ready to work in 24 X 7 X 365 Rotating shift module
  • We Value
  • Experience in the Aviation industry
  • Analyzing and Processing of Flight Plans
  • Extensive customer facing experience
  • Excellent interpersonal and verbal / written communication skills
  • Strong mindset for continuous improvement
  • Experience with Knowledge Management & Call Management
  • Administration and Leadership skills.
  • Basic knowledge of Airspace/Tele-Communication/Navigation systems
  • Knowledge of Aviation Meteorology/ NOTAM handling
  • Good communication skills
  • Teamworking and Individual contribution
  • Problem-solving skills
  • An aptitude for working with technology, flair for learning new processes.

Responsibilities

  • Responsibilities:
  • Develop a broad understanding of customer needs and focus on accuracy, timely completion of tasks and customer satisfaction.
  • Generate and file flight plans, using applicable software
  • Handling of Datalink Messages (Uplink and Downlink)
  • Actively monitor customer aircraft via flight following and datalink applications
  • Analyze weather and air traffic issues, and advise re-routing when necessary
  • Relay weather briefings and time critical messages.
  • Providing support to customers on software and Dashboard issues
  • Develop a broad understanding of customer needs and focus on accuracy, timely completion of tasks.
  • Clear and professional communication with internal/external customers
  • Build relationships with customers and update them with new or upgraded services
  • Trouble shooting on various customer issues
  • Active participation in Level 1 calls / tasks.
  • Carry out User Acceptance Test on products & software
  • Perform in unstructured situations, anticipate future issues, and respond quickly during a crisis.
  • Handle multiple customer requests simultaneously and accurately, prioritizing time and resources.
  • Providing quality services to end customers.
  • Operate within standard operating procedures (SOPs).
  • Ensure proper d

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