oracle
Director Strategic Acc Mgmt
Honeywell Aerospace
Bengaluru, IND
Full-time
Director
Hybrid
Discovered Today
Full Job Posting
Qualifications
- KEY RESPONSIBILITIES
- Manage the internal and external element of the customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.
- Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
- Maintain oversight of HON performance to both Honeywell Aerospace and customer contractual obligations
- Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
- Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.
- Plan, organize, and execute Honeywell Aerospace executive visits as required to customer sites resulting in positive interchanges and improved business results.
- Responsible for fostering customer executive level relationships through daily interaction with Gulfstream executives.
- Ensure Accounts Receivable results are achieved working with the ACC team
- Ensure sales targets are achieved within the Sales Managers.
- Act as support and escalation point for ACC and C&PS in collections and dispute resolutions
- Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions are taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required
- Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross functional influence of peers
- Ensures MOS in place for Honeywell Aerospace product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans.
- Honeywell Aerospace never requests or accepts money from candidates at any stage of the hiring process. Any demand for payment in exchange for employment opportunities is fraudulent and should be reported immediately to local law enforcement authorities
Responsibilities
- KEY RESPONSIBILITIES
- Manage the internal and external element of the customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals.
- Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved.
- Maintain oversight of HON performance to both Honeywell Aerospace and customer contractual obligations
- Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
- Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.
- Plan, organize, and execute Honeywell Aerospace executive visits as required to customer sites resulting in positive interchanges and improved business results.
- Responsible for fostering customer executive level relationships through daily interaction with Gulfstream executives.
- Ensure Accounts Receivable results are achieved working with the ACC team
- Ensure sales targets are achieved within the Sales Managers.
- Act as support and escalation point for ACC and C&PS in collections and dispute resolutions
- Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions are taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required
- Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross functional influence of peers
- Ensures MOS in place for Honeywell Aerospace product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans.
- Honeywell Aerospace never requests or accepts money from candidates at any stage of the hiring process. Any demand for payment in exchange for employment opportunities is fraudulent and should be reported immediately to local law enforcement authorities
About Honeywell Aerospace
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