Executive– P&C Services

Role overview

Location

• The description lists Ambattur, Chennai as the job location.

Experience and language requirements

• Experience and knowledge across onboarding, employee lifecycle, reporting, learning and development, talent management, and query management.
• Strong working English and at least two Indian regional languages are required; Tamil and Hindi are preferred.
• Experience in a shared service center is specified.
• Workday or other HRIS experience is advantageous; voice-based process experience is an added advantage.

Capabilities

• Empathy, service mindset, two-way communication, active listening, and summarizing information to confirm understanding.
• Ability to create reports, analyze data, solve problems, and focus on quality.
• Willingness to work different time zones or shifts as business needs require.

Responsibilities

• Support employees and managers with HR tools, process questions, and administrative actions; process transactions and manage queries.
• Review centralized processes for alignment and contribute to process development, maintenance, and improvement using Lean methods.
• Train and coach P&C Services colleagues on HR processes and tools and help resolve their queries.
• Meet service-level and quality targets, perform quality checks, and maintain quality statistics.
• Collaborate with P&C Services, Centers of Expertise, and Unit HR colleagues to support business needs and consistent service.
• Report time and process performance data; maintain work instructions and the knowledge base.
• Support harmonization and improvement activities and participate in meetings and process analysis.

Benefits

• The employer describes career opportunities, rewards, learning and development programs, and a collaborative working environment.