Process Associate / Senior Process Associate - Order Management & Fulfilment

Role overview

Order operations

• Analyze order transactions for data accuracy and completeness; process customer orders and manage order lifecycle activities.
• Support fulfilment for timely delivery and create and maintain customer invoicing documentation.
• Handle requests and incidents through ServiceNow; update order data in SAP Sales and Distribution.
• Prepare operational reports using Excel and Power BI; validate documents and approvals before processing.
• Coordinate with supply chain, finance, and customer service teams to resolve queries.
• Maintain procedural compliance, service levels, and audit-ready records.
• Identify repetitive tasks for automation and provide process requirements, test scenarios, and feedback for improvements.
• Use AI-enabled tools for drafting, summarizing, validation support, and exception analysis with human review and policy compliance.

Required qualifications

• Graduate in Commerce (B.Com) or a related discipline is mandatory.
• Working knowledge of SAP Sales and Distribution (SD) is mandatory.
• Proficiency in Microsoft Excel for data entry, reporting, and documentation is mandatory.

Additional skills and attributes

• Basic understanding of order management, fulfilment, customer invoicing, and transactional processing.
• Basic Power BI knowledge and familiarity with ServiceNow or similar ticketing tools.
• AI awareness and basic understanding of workflow automation, RPA, low-code/no-code tools, and process improvement.
• Ability to describe process steps, pain points, expected outcomes, exceptions, and validation rules for digital solutions.
• Attention to detail, communication, stakeholder coordination, teamwork, adaptability, organization, and accountability.

Benefits

• Competitive pay and performance-based bonuses.
• Professional development opportunities and a collaborative, culturally diverse team environment.