EXECUTIVE N - PROJ. SALES TECHNOLOGIST

Job Purpose

The position is that of frontline technical personnel who would primarily be responsible for supporting the project sales in defined geography by providing on-site services, products trainings for all stakeholders, ensuring quality during application process and handling complaints thereby, assisting in achieving overall business objectives.

Business Responsibility Areas

Business objectives

 Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-à-vis products in the market

 Devise ways in which these product strengths can be communicated to the consumers and influencers.

 Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites

 Understand the requirements from Customer and propose the solutions based on site evaluation

 Conduct product sampling at the site based on the requirement

 Provide services to Landmark sites as per promised timelines

 Conduct regular supervision of ongoing sites along with Service Representative to ensure right product application practices Site Warranties

 Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued

 Conduct Post painting inspection and capture all relevant details like area,

paint consumption, coverage etc. and issue site warranty certificate

 Compliance to service schedule at Landmark Sites (LMS)

 Timely issue of Site warranty certificates

 Closure of customer complaint within the defined timelines

 Compliance to inspection schedule to ensure Quality at the sites

 Compliance to Product training plan

Asian Paints Ltd. ~ 2 ~ Internal HR Document-Strictly Confidential

Customer Complaint’s

 Investigate complaints reported at sites and resolve within the defined timelines

 Conduct customer complaints analysis and share the findings with Project

Sales, Research and Technology and Marketing function to avoid reoccurrence

Quality Assurance

 Conduct random checks of draw down tinting process at godowns and ensure shade compliances

 Conduct site inspection to verify actual application process against the recommended process

 Provide training to sampling painters on application process for all products

Training

 Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement

 Coordinate with different functions and ensure completion of trainings organized by Marketing function

 Brief the Project Sales team on the technical aspects of all existing and new products

Market Intelligence

 Conduct product trials and building inferences on Asian Paints product strength vis-à-vis products in market

 Devise ways in which the product strengths can be communicated to the consumers and influencers

 Integrate with Research and Technology function for new product development based on technological trends in the market.