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EXECUTIVE HOST

Caesars Entertainment
Shelbyville, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
Microsoft Office

Full Job Posting

Responsibilities

  • Provide superior level of guest service.
  • Identify, solicit and register high-end players.
  • Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.
  • Act as a guest liaison, handle issues & resolve situations to ensure smooth operations
  • Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets.
  • Assist with the maintenance of players as required, including on and off property VIP special event coverage
  • Be available to meet and greet premium customers while they are on property.
  • Maintain a high level of visibility throughout the facility during the majority of the shift.
  • Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.
  • Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base.
  • Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures.
  • Be knowledgeable of property, product, promotions, and events.
  • Must be able and willing to work evenings, weekends, and holidays.
  • Excellent interpersonal, communication, team building, and problem solving skills required.
  • Must have the ability to resolve stressful situations.
  • Must be able to make sound complimentary decisions based on tracked customer play.
  • Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.
  • Analytical skills and customer service orientation required.
  • Ability to perform multiple tasks in an efficient manner.
  • Proficient knowledge of Microsoft Office, Excel, and Word is required.
  • Assist with the execution of on and off property premium player promotions, events, and programs.
  • Maintain appropriate and professional attire.
  • Maintain an appropriate and professional business relationship with guests at all times
  • Update account information through utilization
  • Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability
  • Scheduling / attending dinners and events
  • Sales of products / venues / events and relationship building.

Qualifications

  • High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
  • Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience.
  • Ability and willingness to learn new systems as implemented by the company are required.
  • Able to communicate effectively in English, both verbally and through written communications is necessary.
  • Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.
  • ADDITIONAL REQUIREMENTS
  • Responsible for fostering a fun environment.
  • Responsible for being gracious to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures that behavior and appearance are in compliance with established standards.
  • Maintains a professional work environment with management and staff.
  • Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.
  • Must be able to lift up to 20 pounds.
  • Horseshoe Indianapolis Racing & Casino is a smoking establishment
  • Must be able to work in a highly populated fast-paced and noisy environment.
  • Access to general gaming floor.

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