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Executive Host - Eldorado Scioto Downs Columbus, OH

Caesars Entertainment
Columbus, USA
Full-time
Senior · 21+ years experience
Onsite
Discovered 2 weeks ago
Account managementSalesforceCommunication

Full Job Posting

Qualifications

  • Must be at least 21 years old or older
  • Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus)
  • Salesforce knowledge preferred but not required
  • Ability to think independently in making decisions to maximize customer service experience and program profitability
  • Ability to effectively manage time and perform multiple tasks simultaneously
  • Must be proficient with customer Point-of-Service systems
  • Excellent interpersonal, communication, problem solving and analytical skills required
  • Must have excellent customer service skills
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
  • Excellent networking abilities
  • Avid member of the local community, including commercial and industry awareness
  • Confidentiality is a must.
  • Must present a well-groomed professional appearance
  • Must be able to listen and respond to visual and aural cues
  • Must have excellent oral and written communication skills
  • Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment.
  • ADDITIONAL REQUIREMENTS

Responsibilities

  • Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
  • Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
  • Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
  • Significant amount of time customer facing; participating in special events and social functions.
  • Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
  • Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
  • Establishes, coordinates, and leads both on and off-property VIP events.
  • Handles difficult guests and situations in a calm, professional and prudent manner.
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
  • Responds to and consistently meets the needs of internal clients.
  • Supports and cultivates new ideas and methods to deliver business solutions.
  • Identifies ways to increase efficiencies or improve product or service.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Keeps track of existing products/services and/or progress on new initiatives.
  • Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
  • Develops skills to handle increasingly complex matters.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
  • Politely gives consistent, timely and accurate information and finds answer when unsure.
  • All other duties as assigned.

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