Executive - Government Affairs Payment

Overview

About The Role

Wallet & Payment Management

• Manage the administration and operational control of digital wallets and payment platforms, including corporate prepaid cards, government-linked wallets, and portal-based accounts.
• Oversee user access, card issuance, and transaction controls in line with defined approval frameworks.
• Monitor wallet balances and coordinate timely funding to support operational needs.
• Execute and track fund allocations across wallets and end users.
• Ensure accurate reconciliation of transactions and maintain proper supporting documentation.
• Prepare periodic reports to support financial tracking, audit requirements, and decision-making.

Government Services & Payments

• Manage financial transactions related to government services, including visas, permits, licenses, and regulatory fees.
• Coordinate with internal teams and external stakeholders to ensure timely and accurate processing of payments.
• Maintain proper records of transactions, applications, and supporting documentation.
• Ensure compliance with applicable regulations and internal governance standards.

Financial Operations & Payment Coordination

• Initiate and manage Purchase Requisitions (PR) and support the full invoice processing lifecycle for operational expenses, including annual subscriptions and recurring services.
• Coordinate the processing of specialized payments, such as medical services and employee-related expenses, ensuring proper validation and approvals.
• Track approvals and ensure alignment with internal policies and delegated authority structures.
• Liaise with Accounts Payable (AP) to ensure accurate booking and timely settlement of invoices.

Issue Resolution & Transaction Management

• Investigate and resolve payment discrepancies, including failed or duplicate transactions.
• Coordinate with service providers and relevant authorities to manage refund processes and ensure timely resolution.
• Maintain clear documentation and follow through on outstanding cases until closure.

Contract & Cost Management

• Review and validate cost-related requests, including service agreements and contract renewals, prior to approval.
• Ensure all expenditures align with financial governance policies and approval hierarchies.

Tax & Compliance Support

• Support the execution and monitoring of tax-related payments (e.g., VAT) in coordination with finance and tax teams.
• Ensure adherence to approval workflows, funding controls, and documentation standards.
• Assist in post-transaction reviews to support compliance and audit requirements.

Process Improvement & Reporting

• Identify opportunities to enhance efficiency in payment processes and operational workflows.
• Support digitalization and automation initiatives within the function.
• Prepare and maintain reports to track performance, transaction volumes, and operational accuracy.

Kpis

• Guaranteeing compliance with prescribed systems as per the defined SLAs
• Ensure 100% customer satisfaction at all areas of operations is achieved
• Application & Website updates with liaison to IT department
• Suggest / monitor software changes to be implemented as per business requirements
• MIS reporting and monthly business reviews to ensure targets are achieved
• Maintain the security and safety of the center through the implementation of the security management policy and procedures
• Diligently working with support departments (Administration and HR)