Executive-Event Sales

Position details

Guest service and reservations

• Contact appropriate departments to resolve guest calls, requests, or problems.
• Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
• Provide complimentary rewards or other items as appropriate and promote brand awareness.
• Process Marriott Rewards redemption requests and enter rewards information when taking reservations.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer, record, and process guest calls, requests, questions, and concerns.

Office and team support

• Perform general office duties for Sales & Marketing, including filing, sending emails, typing, and faxing.
• Assist management with training and motivating employees and serve as a role model.
• Follow company policies, maintain a professional appearance, protect confidential information and company assets, and provide courteous guest service.
• Communicate professionally, prepare and review written documents, and answer telephones using appropriate etiquette.
• Maintain positive working relationships, support team goals, and monitor performance against quality standards.

Preferred qualifications

• A high school diploma or GED equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience is listed as the expected qualification; no license or certification is listed.

Workplace and schedule

• The schedule is full time.
• The posting states that the role is not remote and identifies a hotel property location.