Executive Community Relations Lead
Role Overview
Some customer issues don't stay in the ticket queue.
They show up in a leader's inbox, on X, or in a community channel with thousands of people watching.
This role owns those moments.
You'll run executive community relations for Polymarket, handling escalations that reach leadership, high-visibility cases involving prominent traders and public figures, and the sensitive situations where how we respond matters as much as what we fix.
The Customer Experience team sits at the intersection of product, policy, and community.
You'll work closely with Communications, Community, and in-house specialists, but you'll operate with a high degree of independence.
Most of what lands on your desk won't have a clear playbook.
You'll need to read the room fast, write well under pressure, and make judgment calls that hold up in public.
This hire matters because Polymarket's community is vocal, informed, and paying close attention.
A mishandled escalation doesn't just affect one user, it can shape how thousands of people perceive the platform.
We need someone who takes that seriously, moves quickly, and closes every case with a clear resolution.
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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