Executive Communications Administrator

Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers

Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems. Utilize best judgement to support effective solutions for users.

Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing.

Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises

Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software.

Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.

Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need.

Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner.

Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site

Solve issues and manage configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management.

Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management.

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution

Over four years of relevant technical experience

Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets

Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency

Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.

Required Certification: Security+:

Desired Certification: Cloud+, GICSP, GSEC, or SSCP certification

TS/SCI clearance required