Executive Assistant to Cluster General Manager

Provide high-level administrative and operational support to the Cluster General Manager to ensure the smooth functioning of executive responsibilities and hotel operations.

This role requires exceptional organizational skills, discretion, professionalism, and the ability to handle multiple tasks with a high degree of accuracy and confidentiality.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage the Cluster General Manager s daily schedule, appointments, meetings, and travel arrangements across multiple properties .

Prepare and organize internal and external meetings, including agenda preparation, minute-taking, and follow-ups .

Maintain an efficient filing and record-keeping system for confidential documents, reports, and correspondence .

Screen calls, emails, and requests received for Executive Office and , handling them when appropriate or directing them to the relevant departments .

Serve as the primary point of contact between the Cluster GM, senior leadership team, corporate/ regional office, and internal/external stakeholders .

Liaise with representatives of the owning company and other external business contacts to maintain strong, professional relationships .

Draft, proofread, and edit business correspondence, presentations, and reports in a professional manner.

Handle guest complaints or VIP requests when escalated to the Executive office, ensuring prompt and professional communication .

Coordinate with other Executive Committee, department heads, and hotel HM(s)/ Director of Operations (DO) to relay information, gather reports, and ensure timely updates .

Assist in coordinating and following up on special projects and initiatives led by the Cluster GM .

Track progress of business plans, KPIs, and performance reviews across all properties in the cluster .

Organize executive visits, inspections, and VIP guest relations activities when necessary .

Handle sensitive information with the utmost confidentiality and integrity .

Assist in preparation of budgets, forecasts, and business review meetings .

Analyze data and prepare executive reports on revenue performance, guest satisfaction scores, and operational KPIs .

Review and consolidate expense reports, invoices, and purchase requests for the Cluster GM's approval .

Maintain discretion in all communications and dealings within and outside the organization .

Coordinate travel itineraries, visa arrangements, and accommodations for the Cluster GM and accompanying executives .

Support in organizing corporate events, team meetings, and off-site engagements.

Secure compliance with Hilton Worldwide Brand Standards .

Adhere to all relevant Health, Safety and Environment procedures, instructions and controls and act in emergency situations .

Perform related tasks and duties as assigned and deemed necessary by management .

Maintain high standard of personal appearance and hygiene at all time.