Event Staff Supervisor

Position Type

Job Summary:

Key Responsibilities:

• Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces
• Conduct roll call, briefings, and post-event debriefs for all assigned staff
• Ensure proper staffing levels and coverage for all assigned posts
• Monitor staff performance, appearance, and professionalism
• Enforce company policies, venue rules, and GWCC guidelines
• Provide direction and assistance to guests, vendors, and event attendees
• Respond to incidents, emergencies, and customer concerns in a timely and professional manner
• Maintain communication with management via radio and other communication tools
• Complete incident reports, daily activity reports, and shift summaries
• Coordinate with GWCC operations, public safety, and event coordinators

Qualifications:

• High school diploma or GED required
• Minimum 1–2 years of supervisory experience in event staffing, security, or customer service
• Strong leadership, communication, and organizational skills
• Ability to manage teams in high-volume, fast-paced environments
• Must be reliable, punctual, and professional in appearance and conduct
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Ability to stand and walk for extended periods (8–12 hours)
• Ability to work both indoors and outdoors depending on event needs
• Ability to lift up to 25 pounds if required

Work Environment:

Preferred Qualifications:

• Prior experience working at GWCC or similar large venues
• Experience with crowd control and access management
• Familiarity with radio communication systems
• CPR/First Aid certification