Event Operations Excellence Manager
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About the Role
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
Key Skills for This Role
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Overview
Do you want to love what you do at work?
Do you want to make a difference, an impact, transform peoples lives?
Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Role Overview
- We are seeking an experienced and strategic Event Operations Excellence Manager for our event operations project Management Office and to drive excellence in project, program, and portfolio delivery.
- The Event Operations Excellence Manager will be responsible for governance, reporting, resource optimization, and ensuring alignment of all projects with organizational objectives between all the departments.
- This role requires strong leadership, analytical, and stakeholder management skills to embed best practices and enhance business value through effective project management.
- Key Responsibilities* Establish, implement, and maintain project management methodologies, standards, and governance frameworks.
- Oversee the planning, execution, and delivery of projects, ensuring alignment with organizational strategy.
- Develop and manage portfolio dashboards, KPIs, and executive-level reporting.
- Monitor project performance, risks, issues, and dependencies, providing actionable insights.
- Drive prioritization of projects to maximize ROI and strategic impact.
- Manage resource allocation and capacity planning across multiple projects.
- Ensure compliance with PMO processes, templates, and documentation standards.
- Lead lessons-learned initiatives and continuous improvement of PMO functions.
- Support event operations team to increase organizational visibility on all the updates.
- Act as a key liaison between the event operations department and all the other departments in our company.
- **Requirements** **Education:**
- Bachelor’s degree in Business Administration, Project Management, Information Technology, Engineering, or related field (required).
- Master’s degree in Project Management, Business Administration (MBA), or related field (**preferred**).
- Certifications (one or more required):
- PMP® (Project Management Professional) – PMI (Required)
- PgMP® (Program Management Professional) or PfMP® (Portfolio Management Professional) (preferred)
- Agile certifications (PMI-ACP®, SAFe, CSM, or PSM) (A Plus)
- ITIL® Foundation or COBIT® (desirable for governance and service integration)
Experience
- 3 – 7+ years in project/program management with at least 2 years in a PMO leadership or managerial role.
- Proven track record of establishing or maturing PMOs in complex organizations.
- Strong experience in portfolio management, governance, and executive reporting.
- Familiarity with project management tools (MS Project, Jira, Clarity PPM, Smartsheet, Power BI).
Key Skills
- People management skills.
- Strong analytical, financial, and strategic thinking abilities.
- Exceptional communication and stakeholder engagement skills.
- Ability to influence senior leadership and drive organizational change.
- Strong problem-solving capabilities.
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