Event Operations Coordinator

Who you are

• Fluency in English
• Desirable: Experience in event coordination roles
• Excellent face-to-face communication skills
• Highly organized and efficient; time management skills are key
• A problem-solver with the ability to think strategically and efficiently when faced with on-site issues
• Willing to learn from mistakes and give feedback on ways of improving the experiences
• Collaborative approach and willing to get hands dirty and work on all required events tasks
• Be decisive and organized
• Love being part of a dynamic team in a growing company
• IMPORTANT: Flexibility and availability to work rotating shifts (09:00–18:00 / 09:30–18:30), including weekends as scheduled.
• Visa/permits - The candidate must be able to work in the event country and achieve one of the following:
• (1) Already a citizen/resident in the country and is permitted to work.
• (2) Already in possession of a work visa/permit.
• Perks & Benefits
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health, dental and vision insurance!
• Pension plan
• GymPass membership
• Thank you for considering joining Fever. We cannot wait to learn more about you!
• If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch
• Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
• If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
• If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Perks & Benefits

Preferred Qualifications

• Compensation package consisting on a base salary and the potential to earn a significant bonus for top performance.
• Competitive Compensation: Base salary of $47,000 USD/year, plus an annual performance bonus of up to 10%.

Responsibilities

• Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
• Operations of the events:
• Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
• Validation: control the validation system and devices (Fever Partners App)
• Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
• Onsite payment devices and accounts - F&B/Merch
• Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc
• Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.